Hotels with shuttle in Upolu, Samoa

"We booked for 9 nights but stayed only 3. Staying in a fale on the beach at faofao became intolerable without respite from the relentless pounding of the ocean on the reef especially at night. Swimming or just sitting in the water to escape the heat was impossible with the tide almost reaching the fale. No TV at all and no Internet access in the fale. Internet also turned off. Obliged to sit in uncomfortable eating area for Internet access. No respite from bright security lights. Toilet bowl cracked, had to ask for toilet paper and no attempt made to clean the showers. Same orange paper in middle shower. Roaming cats and dogs. My husband was attacked by a black and tan dog at the toilets. Faofao is in the middle of nowhere and tourists are charged exorbitant rates for transport like 250 tala from the airport. We specially drove there before our stay to find out what we needed to bring and fortunately took canned food,water and soft drinks. Although the very oily breakfast is included in the price dinner would have cost 35 tala per person. This place is unwelcoming and unfriendly and the environment leaves a lot to be desired. My sincere regret is that the booking was non refundable. "

"Buffet breakfasts were great. Rooms were clean. Our rooms were in a construction area of the resort. A few staff were happy and cheerful but many seemed down and intolerant of guests (we experienced a few staff members snatch menus from us after we ordered and expressing attitude towards us for just ordering drinks (without food) for afternoon tea). The meals and drinks are quite expensive and in smaller portions when compared to other resorts in Samoa. Our room had a TV and DVD player that didn't work and wasn't fixed during our stay (even after asking reception). We had some extra meals added on our tab when checking out (luckily reception sorted this out with us). The resort is close to the Sua Trench and Turtle Island. "

"While the location is stunning, we were overall disappointed with the condition of the property - it's hard to believe it is only 15 years old. Two of the four air-conditioning units in our villa were not functional on arrival, and one had to be repaired twice over our two-night stay. In addition, many of the air-conditioning units outside had exposed electrical wiring, which is extremely hazardous and would be fatal if a young child touched the wiring. On alerting the resort to this, they did attend to it, but it would appear it had been like this for a long time, indicating an overall lack of attention to basic health and safety. Our unit had obviously at one time had smoke alarms installed, but these had been removed and so there were no functioning smoke alarms in our villa. We booked through Expedia, and were quoted in NZD but the resort converted the quoted NZD price to WST at rate that was above market rates, in their favour, so we ended up paying considerably more than the quoted price. The staff were friendly, courteous and helpful."

"Breakfast was good, they had a lot of items to pick from so if you don’t like some of the items I’m sure you will like the others. My fav was the fried rice, sausage, & passion fruit. The bar was really good! Drinks were amazing & the sushi was my fav. We did try many items like fish & chips, pot stickers, burger, pizza & poke bowl. The poke bowl was also really good & refreshing because it was hot out there. We will definitely be staying there again whenever we go back to Samoa. "

"Really nice stay. Right at the ocean. Plenty food options. A lot of common facilities. Also different activities. Fully recommended."

"Incredible beach view from the villas and pool. Absolute gorgeous sunset from the property. They could do better in getting rid of the cats and dogs on the property though. Fijian Bartender Absolute loved his vibe! Disappointed that i paid 3 extra roll out beds and got none.. They need more reception staff"

"This was a serene little spot, felt very safe here as a solo traveler. Staff were kind, everything was clean and the pool was great. My only complaint would be that it was so noisy every night! The chickens and dogs were going off constantly and I slept very poorly even with earplugs in. Would be fine for a heavy sleeper though! "

"Car park area needs to be expanded so more vehicles can park safely "

"The room I believe was nice but the first room we were givens aircon wasn't working. The breakfast menu was very limited and the room service continuosly interrupt us early and more than necessary throughout the day. "