Hotels with Airport Shuttle in Udawalawa, Sri Lanka

"The facilities and staff are very good. The food is below par. Food that is to be served hot were served lukewarm. By the time, I walked back to my table from the buffet line, the items were cold. Imagine cold "kirihodi" on String Hoppers or cold scrambled eggs on toast :-) The food that was to be served cold were at room temperature. Not what you expected from a 5-star. The selections were poor. Not much grilled meats/fish. Crab the size of a large shrimp. Remember seeing larger crabs in the paddyfields :-) Thai green curry that had absolutely no vegetables - just small shrimp floating in a green food colored gravy. The so-called Papaya Juice was nothing more than watered down iced washing of a papaya slice! Worst, no coffee after dinner. On top of all this the food is highly over priced. A terrible value! One afternoon at the pool side bar, they wanted a Rs. 1400 for a cup of "kade" tea. What are they making this stuff of - gold? Some of the staff seems clueless of what they are selling. Example, by the pool side on a hot afternoon, we asked for the price a ice-cream bar. The guy had no idea but guessed it was Rs. 4000. The actual price after another guy checked on his POS, was Rs. 600. The first guy should not be a server! We will not be back! They are missing the mark big time! Hope the management take the feedback and improve their offerings. What a shame, afterall they have fantastic facilities and most staff are very good!"

"We knew this would be an adventure in the jungle without normal comforts but this was really disappointing. The tent were generally quite dirty but the main problem is the only toilet on the whole site is in your own tent and out tent smelt of sewage so badly we left after one night as we could not stand another night there. There were also a million insects including a giant millipede as the zips do not completely seal off tent. Then the bar was not operating as their licence has expired. The bbq we really looked forward to was also really poor as we were sat on our own away from main area and it was completely cold by the time it got to us although other guests sat in main food area said same thing. Food came one hour late and as no access to any other food on site (they have no cafe) and nearby town is far away it seems they have you trapped as the breakfast we paid 30 dollars for and ate on safari consisted of some fruit and white bread sandwiches which were not that tasty. I do not normally complain but for the cost of dinner and breakfast being very high and feeling quite trapped with options then this seemed poor. The staff were friendly as per normal but you need to be warned it is overpriced, poorly run and very rough experience for us as a family. "

"staff bent over backwards for us made sure we were constantly happy! food was amazing, over all amazing vibes "