Twyford Vacation Rentals

"Desk lamp not working. Shaving mirror bracket loose, meaning mirror flopped forward and therefore unusable for purpose. 4-day parking paid for and upon asking staff what the procedure is for leaving the car park (as there is no physical ticket to get ‘validated’) and was told to just drive to the exit barrier because number plate recognition would match-up with the vehicle details given (and recognise that payment had been made). However, upon returning to Heathrow (after an early start for an early morning flight), at the exit the barrier did not open and screen said payment was due. Call button at the barrier did not work. Needed to reverse car all the way back to front door of hotel in order to discuss with Reception. Upon explaining, staff asked if I had ‘validated’ my parking upon returning to hotel - I said ‘no, I hadn’t’ because their colleague had previously explained I could just leave in my car. The Receptionist said ‘oh, that’s not correct - we have a new procedure in place’ and tapped my vehicle registration into a keypad and said my parking was now validated and I could now drive through the exit. Upon trying to do so, the barrier did not raise and the screen now stated a different amount was due. Reverse back to hotel front door and another conversation with Reception. Back to the exit and payment was still requested. In the end it took almost 20 minutes to exit the car park which after an early start is not acceptable for a “luxury” hotel."

"Clean, close to T5 with the pods easy to use. Friendly staff at check in. "

"Amazing staff, super helpful and incredible so grateful to stay there for the night custom-made breakfast, including crumpets!!"

"Very handy for Heathrow"

"The room was fine. Comfy mattress but there was a bit of an odd smell in the room. Perhaps musty? Other than that, I slept well and served the purpose of loving before an early flight the next day. "

"Friendly staff. Great free breakfast."

"Easy access to all public transport. No need for hotel hoppa as the localbus stops right outside for a lower cost direct from T5. "

"Easy to find, and such a convenient location. Stress free catching the early morning flight. "

"Great value for money airport hotel. Easy and quick to travel to and from LHR terminals using London buses. Although slightly old fashioned, it is perfectly adequate for an overnight stay if flying out early of transferring overnight."