"Betty was incredible, she was full of honest and helpful suggestions and super kind. All the staff were great. We have been to Tulum several times and the location of the hotel is pretty good, the walk to the better parts of the street side is not too long and the walk on the beach side is great."
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
8/10 Good
"Property was large and spacious, lots of room to explore. We went with the rooftop suite and loved it! Room was highlight! This location is set up well for couples and has a great local vibe. Room service was a bit slow and concierge was unheard from..
Food was mediocre, par for the course.. expected.
24 hr coffee shop was nice!
Common pools are warmer and not ice cold... nice!!"
"Best stay!!! Loved the staff , loved the vibe!! Unfortunately i did go when the seaweed was at its fullest but i already knew so we planned to go to a cenote beach club and a lagoon and was amazing. Food is absolutely delicious at Tago and they have a Sushi restaurant there too that I highly recommend. Such an oasis and tranquility. Rooms were gorgeous and the vegetation around was so beautiful. Highly recommend this place, definitely will be coming back!!"
"Really disappointed by this place, need maintenance, construction going on all day, room had some sewage smell coming out of the toilet all night, then power went out in the whole place and we had to book a different hotel. Still waiting on my refund for that, not a fun experience 😔"