Hotels near Trout Lake

"To begin we booked our room a few weeks in advance for two adults and one child. We also requested that we needed to have a roll away bed for our son. The website gave us a choice of a king bed of two double beds. We choose a king for us and sent an email to the hotel that we were not just requesting but needing an extra bed for our son. We were really disappointed with the hotel. We had booked a king room with a roll away bed for our son. We found out once we had arrived that there was not enough room for the extra bed. They insisted that we were to have a 2x double bed room. My husband and I tried to explain that we would still need a separate bed for our young son. We are not tiny people. We (Two bigger sized adults) do not fit comfortably in a double bed and our son move around a lot in his sleep. Their attitude was like tough. This is what you get. But we can up grade you to a harbour view. Which turned out to be a pool view only. The hot tub water was dirty and the jets did not work. When we went to check out we were greeted the same way we had the night before. I am finding the customer service at this hotel has gone down hill and we will not be returning. "

"One of the friendliest and nicest hotels I have stayed at in a while. Highly recommend. "

"Room was smaller than expected, Extra parking fee was not mentioned at time of booking and was very high, property details said full breakfast available but was not mentioned at time of booking that this was an extra charge as well. Pool was freezing and looked merky/no clean. Jets were not working in the hot tub. Hotel is very dated."

"The property is being renovated, which was fine. But should maybe say that when booking….the hotel is beautiful. Staff were friendly. "

"The staff were amazing and made my sudden stop over very comfortable. "

"Rooms was clean and very quiet for being right downtown. Staff were very friendly. Definitely staying again "

"Handy location, good room"

"This is more of a hostel than a hotel. Very creepy people everywhere. Tons of noise in the rooms. Not a great place to stay. "

"i had a nice 5 day stay a little out of the way in Kensington. (no skytrain nearby). the room was clean and comfortable with an amazing kitchen to use. will stay again."