Hotels near Towncrest Shopping Center

"Room door had gap around it and you really co"

"When we first walked in the lady at the front desk sat next to the wall and I personally did not see her. When we walked up to her, she had an annoyed tone and was snippy with one worded responses, "ID; Here; Sign This" I'm not in the hospitality business, but I am from Texas and I try to be kind, even when this lady was being intentionally rude. The lady I am referring to had a thick accent and beads in her hair (not the young lady who checked us out). Other then that, the stay was wonderful, shower pressure was fabulous, the breakfast was a little terrible, but that's okay, we got to support local breakfast stops. "

"Everything was AOK."

"I recently stayed at The Island Resort at Fort Walton Beach and unfortunately, the experience was far from what I expected. While the location itself is beautiful, the overall quality of service and management left a lot to be desired. The biggest issue during my stay was the lack of professionalism and responsiveness from the property manager. Concerns that were brought up—ranging from room cleanliness to maintenance issues—were either dismissed or addressed very slowly. It felt like guest satisfaction was not a priority at all. Communication was poor, and there was little effort made to resolve problems in a timely or courteous manner. The room itself was not properly cleaned upon arrival, and several amenities that were advertised were either unavailable or not functioning. When these issues were reported, the response from management was indifferent at best. For the price point, I expected a much higher level of service and attention to detail. Unfortunately, the lack of accountability from the property manager and staff made this a disappointing stay. I would not recommend this resort unless significant improvements are made in management and customer service."

"Nice and good "

"We had a wonderful stay! "

"The room was clean. The staff was wonderful. The gym looked clean. We didn't use it. I only used the dryer once and it was clean and fast. "

"The staff was really nice and very helpful. The room was great, it felt very comfortable with a good flow. "

"No one at desk for check- in. Virtual check-in with no security on-site. Room smelled overwhelming like cigarettes. There were children running around complex screaming and causing disturbances. Come to find out the children belonged to the people in the parking lot working on old trucks dropping fuel tanks and everything else. Apparently they weren’t even staying there because they left after they repaired there truck. Terrible experience. "