Aparthotel

Waterfront Majesty Enclaves

3.0 star property
Art Deco aparthotel with a fitness center connected to a rail/subway station in Toronto

Choose dates to view prices

Photo gallery for Waterfront Majesty Enclaves

55-inch Smart TV with digital channels, Netflix, streaming services
View from property
Exterior
Private kitchen
In-room dining
Waterfront Majesty Enclaves offers modern accommodations near Toronto's top sights. Relax on the terrace with outdoor furniture. Enjoy practical amenities like dry cleaning/laundry services, free WiFi, and self-parking, saving guests the hassle of city parking.

Reviews

6.4 out of 10

Popular amenities

  • Gym
  • Pet friendly
  • Parking available
  • Laundry
  • Outdoor Space
  • Kitchen
The current price is P6,046
P13,839 total
includes taxes & fees
Nov 23 - Nov 24

Room options

Available filters for rooms
Showing 31 of 31 rooms

Business Suite

Highlights

Separate dining area
Air conditioning
Kitchenette
Refrigerator
Dishwasher
Smart TV
2 bedrooms
Private bathroom
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

Elite Apartment

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
3 bedrooms
Private bathroom
2 bathrooms
Microwave
  • 3 bedrooms
  • Sleeps 10
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

Grand Suite

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
3 bedrooms
Private bathroom
3 bathrooms
Microwave
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

City Apartment, Non Smoking, Lake View

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
Separate bedroom
Private bathroom
Microwave
Oven
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

Panoramic Suite

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
Private bathroom
Microwave
Oven
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Bed and 1 Double Sofa Bed

Panoramic Condo

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
Private bathroom
Microwave
Oven
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Bed and 1 Double Sofa Bed

Business Suite

Highlights

Separate dining area
Air conditioning
Kitchenette
Refrigerator
Dishwasher
Smart TV
2 bedrooms
Private bathroom
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

City Apartment, Non Smoking, Lake View

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
Separate bedroom
Private bathroom
Microwave
Oven
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

Deluxe Apartment

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
2 bathrooms
Microwave
Oven
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Twin Sofa Bed

Grand Apartment

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
2 bathrooms
Microwave
Oven
  • 2 bedrooms
  • Sleeps 8
  • 1 Queen Bed, 2 Twin Beds, 1 Twin Futon and 1 Large Twin Sofa Bed

Family Apartment

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
Private bathroom
Microwave
Oven
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

Grand Condo

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
Separate bedroom
Private bathroom
Microwave
Oven
  • 1 bedroom
  • Sleeps 8
  • 1 Queen Bed, 1 Double Bed, 1 Large Twin Bed and 1 Double Sofa Bed

Premium Apartment

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
Private bathroom
2 bathrooms
Microwave
  • 2 bedrooms
  • Sleeps 7
  • 2 Queen Beds, 1 Double Sofa Bed and 1 Twin Sofa Bed

City Suite

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
Microwave
Oven
Digital channels
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

Executive Condo

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
Private bathroom
2 bathrooms
Microwave
  • 2 bedrooms
  • Sleeps 7
  • 2 Queen Beds, 1 Double Sofa Bed and 1 Large Twin Bed

Elite Suite

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
Private bathroom
2 bathrooms
Microwave
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 Double Sofa Bed and 1 Double Bed

Elite Loft

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
Private bathroom
2 bathrooms
Microwave
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Exclusive Condo

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
Separate bedroom
Private bathroom
2 bathrooms
Microwave
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

Classic Condo

Highlights

Separate dining area
Air conditioning
Kitchenette
Refrigerator
Dishwasher
Smart TV
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Grand Apartment

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
Private bathroom
Microwave
Oven
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Twin Bed

City Condo

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
Separate bedroom
Private bathroom
Microwave
Oven
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Exclusive Apartment

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
3 bedrooms
2 bathrooms
Microwave
Oven
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 1 Double Bed

Family Apartment

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
Private bathroom
Microwave
Oven
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds

Executive Penthouse

Highlights

Separate dining area
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
Smart TV
2 bedrooms
Private bathroom
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Exclusive Townhome

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
4 bedrooms
Private bathroom
3 bathrooms
Microwave
  • 3 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 Double Bed and 1 Large Twin Sofa Bed

Business Apartment

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
Private bathroom
Microwave
Oven
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Double Bed, 1 Large Twin Futon and 1 Twin Sofa Bed

Grand Townhome

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
4 bedrooms
Private bathroom
3 bathrooms
Microwave
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 1 Queen Bed and 1 Double Bed

Luxury Condo

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
Private bathroom
Microwave
Oven
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

Luxury Loft

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
Separate bedroom
Private bathroom
Microwave
Oven
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Panoramic Condo

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
Private bathroom
3 bathrooms
Microwave
  • 2 bedrooms
  • Sleeps 10
  • 3 King Beds, 1 Queen Bed and 1 Double Bed

Royal Suite

Highlights

Separate dining area
Air conditioning
Kitchenette
Smart TV
2 bedrooms
Private bathroom
Microwave
Oven
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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About the neighborhood

Map
15 iceboat terrace, Toronto, ON, M5V2V6

What's nearby

  • Rogers Centre - 8 min walk - 0.7 km
  • Metro Toronto Convention Centre - 11 min walk - 1.0 km
  • CN Tower - 11 min walk - 1.0 km
  • Ripley's Aquarium of Canada - 11 min walk - 1.0 km
  • Scotiabank Arena - 20 min walk - 1.7 km

Getting around

  • Bathurst St at Fort York Blvd Stop - 5 min walk
  • Union Station - 19 min walk
  • Billy Bishop Toronto City Airport (YTZ) - 7 min drive

Restaurants

  • ‪Prince Street Pizza - ‬7 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪National - ‬6 min walk
  • ‪Liberty Shawarma - ‬4 min walk
  • ‪Cherry’s High Dive - ‬8 min walk

About this property

Waterfront Majesty Enclaves

Art Deco aparthotel with a fitness center connected to a rail/subway station in Toronto
This smoke-free aparthotel features a fitness center, self parking, and dry cleaning. Other amenities include an arcade/game room. Each apartment provides free WiFi and free wired Internet, a Smart TV with digital channels, and a kitchenette with an oven and a microwave. Other amenities that guests will find include a dining area and Netflix.
Waterfront Majesty Enclaves offers 70 accommodations. Accommodations at this 3-star aparthotel have kitchenettes with microwaves and separate dining areas. Bathrooms include bathtubs or showers.

This Toronto aparthotel provides complimentary wired and wireless Internet access, with a WiFi speed of 500+ Mbps (good for 6+ people or 10+ devices). 55-inch Smart televisions come with digital channels and Netflix.

Recreational amenities at the aparthotel include a fitness center.

Similar properties

Property amenities

Internet

  • Available in the apartment: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (CAD 35 per night); reservations required
  • Onsite parking available only on request
  • Secured, covered self parking on site (CAD 29 per night)
  • Limited onsite parking

Kitchenette

  • Microwave
  • Oven

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Outdoor areas

  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: CAD 95 per pet per stay
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator (65 inch wide door)
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Smoking not allowed

Services and conveniences

  • Virtual front desk

Location highlights

  • Connected to a rail/subway station
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near an outlet shopping mall

Things to do

  • Arcade/game room
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 70 units
  • Art Deco architecture
  • Built in 2010

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: 10:00 PM
Late check-in fee: CAD 49 for check-in between 10:00 PM and midnight
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
This property enforces quiet hours from 10:00 PM to 8:00 AM

Access methods

Lockbox, private entrance

Pets

Pets allowed for an extra charge of CAD 95 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of CAD 450 will be collected before check-in.
  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 29 per night (in/out privileges)
  • Nearby parking fee: CAD 35 per night (1640 ft away)
  • Pet fee: CAD 95 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-in fee: CAD 49 for check-in between 10:00 PM and midnight

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Waterfront Majesty Enclaves Toronto
Waterfront Majesty Enclaves Aparthotel
Waterfront Majesty Enclaves Aparthotel Toronto

Frequently asked questions

Is Waterfront Majesty Enclaves pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CAD 95 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Waterfront Majesty Enclaves?

As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Waterfront Majesty Enclaves on Nov 23, 2025 start from P 6,045.79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Waterfront Majesty Enclaves?

Self parking is available for CAD 29 per night. Limited spots are available.

What time is check-in at Waterfront Majesty Enclaves?

Check-in start time: 5:00 PM; Check-in end time: 10:00 PM. Late check-in is available from 10:00 PM– midnight for a fee of CAD 49.

What time is check-out at Waterfront Majesty Enclaves?

Check-out is at 11:00 AM.

Where is Waterfront Majesty Enclaves located?

Located in Downtown Toronto, this aparthotel is within a 10-minute walk of Rogers Centre and Lake Ontario. CN Tower and Metro Toronto Convention Centre are also within 15 minutes. Bathurst St at Fort York Blvd Stop is only a 5-minute walk and Spadina Ave at Bremner Blvd Stop is 5 minutes.

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Reviews

Waterfront Majesty Enclaves Reviews

6.4

6.8

Cleanliness

6.0

Amenities

6.2

Eco-friendliness

6.4

Property conditions & facilities
Rating 10 - Excellent. 48 out of 137 reviews
Rating 8 - Good. 19 out of 137 reviews
Rating 6 - Okay. 18 out of 137 reviews
Rating 4 - Poor. 12 out of 137 reviews
Rating 2 - Terrible. 40 out of 137 reviews

Reviews

10/10 Excellent

Eliece

Liked: Cleanliness, amenities, property conditions & facilities
Very nice bedrooms, perfect kitchen and washrooms. With a beautiful view!!
Stayed 2 nights in May 2025

2/10 Terrible

kevin

Disliked: Cleanliness, property conditions & facilities, communication
No liner for shower water everywhere no toilet paper lights burnt out lack of communication on water shut off for 9 hrs. Broken coffee maker filthy carpet goes on and on
Stayed 3 nights in Sep 2025

2/10 Terrible

Charles

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Paid for early checkin, didn't happen, couldn't park the vehicle until checkin. Poorly managed, had a make-shift wall for the “second bedroom” signs saying short term guest cant use amenities.
Stayed 1 night in Sep 2025

10/10 Excellent

Marlene

Liked: Cleanliness, property conditions & facilities
Very comfortable. Great location! Easy walking distance to sites.
Stayed 7 nights in Apr 2025

6/10 Okay

Mario

Liked: Room comfort
Disliked: Cleanliness
Place was ok only problem us the room was dirty when I checked in a had to clean n
Stayed 3 nights in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, communication
Excellent spot, walkable from Union station & to the lakeside. Although this apartment right above the major train lines, the noise didn’t impact our stay.
Stayed 1 night in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, communication
Great location. Clean and spacious condo.
Stayed 4 nights in Dec 2024

10/10 Excellent

Bohdi

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very conveniently located and comfortable
Stayed 3 nights in Sep 2024

8/10 Good

Sandy

Liked: Cleanliness, amenities, property conditions & facilities, communication
The area was very spacious and comfortable, definitely gives a luxurious feel and worth the money - would stay again!
Stayed 3 nights in Oct 2024

10/10 Excellent

Owen

Liked: Cleanliness, amenities, communication
Great spot
Stayed 2 nights in Sep 2024

10/10 Excellent

Karl Stephen

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was well-located, close to the downtown core and various event centers.
Stayed 3 nights in Sep 2024

2/10 Terrible

Lorraine

Disliked: Cleanliness, amenities, property conditions & facilities, communication
AC not working. Old apartment - not at all like in the pictures. Key didn't work properly. No Communication - contacted number provided for assistance and emailed - neither option responded. Unsafe because we had to leave door opened to air conditioned hallway because it was 28 / 29 degrees C in the apartment. No way was this place like the pictures or worth the money we paid for 2 nights in August 2025. First time booking with and will not book again!
Stayed 2 nights in Aug 2025

2/10 Terrible

Hector

Disliked: Cleanliness, amenities, property conditions & facilities, communication
They handed over the apartment to us late and it's been a week and they still haven't returned my deposit
Stayed 4 nights in Jul 2025

10/10 Excellent

H

Liked: Cleanliness, property conditions & facilities, communication
GREAT PROPERTY IDENTICAL TO PHOTOS

2/10 Terrible

Akash

Disliked: Amenities, property conditions & facilities, communication
After the Expedia booking, which was supposed to be the total cost of the booking. The company managing this bnb asked for us to scan and upload id, credit card, and enter a credit card for the deposit. Well on the day of the check in when i was about to get on my flight, all of a sudden they needed a bank transfer for the deposit and they said they would keep part of the deposit as a processing fee. I then had to zelle the money and have yet to get my security deposit back. They are quick to give you many reasons why they will cancel your booking without a refund. Also, the place was old, the bathroom door did not have a lock, kept getting stuck, and even popped out of the door, leaving me inside.
Stayed 5 nights in Jul 2025

2/10 Terrible

Chris

Disliked: Communication
Location was different then listed online. Parking is also not free which was listed online. Had issues contacting someone to check in. Overway 2.5/10, would not recommend!
Stayed 1 night in Apr 2025

10/10 Excellent

Alina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved it! Thank you
Stayed 2 nights in Nov 2024

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities, communication
My stay at this property was great. It’s definitely a good place to book if you’re on a budget. The house was clean and well put together. The check in process was fairly easy and quick. I was only concerned with it not actually being a penthouse was more of a 2 bedroom condo. But overall it was still a nice stay. I would def cook this place again.
Stayed 1 night in Sep 2024

6/10 Okay

Derek

Disliked: Cleanliness, communication
Dirty carpets, very uncomfortable beds, terrible water pressure .
Stayed 3 nights in Sep 2024

2/10 Terrible

Allecia

Disliked: Cleanliness, amenities, property conditions & facilities, communication
They are scammers. They are selling rooms that doesn’t belong to them. When we got to the place it was an apartment that people live and there was nobody to talk to us. We didn’t get to see the room, had had to book another room at an hotel. It was awful but thank God Expedia refunded our money back.

2/10 Terrible

Verified traveler

Disliked: Communication

Absolute Appalling! Avoid this place at all costs

Booked this apartment-style rental the evening before planned arrival. I paid in full through hotels.com like usually. Everything seemed fine… until the next morning. There I received an email demanding a photo of my government-issued ID and a photo of my credit card and a bank wire transfer of an exuberant amount as a damage deposit. No reputable hotel or short-term rental would ever demand a wire transfer for a deposit, especially not without prior warning or visibility on the booking site. Wire transfers are non-refundable, unprotected, and impossible to reverse. There’s no fraud protection like with a credit card hold, and of course, the money would never have arrived in time anyway. When I declined to wire the deposit, they refused to grant me access to the room. They also refused to issue a refund, hiding behind internal “policies” that are not visible or disclosed on Hotels.com at the time of booking. I later read reviews from other travelers stating that they hadn't received their deposit back, even weeks later. I was forced to book a room in a different hotel last minute. The whole experience feels like a predatory trap designed to exploit unsuspecting guests. It flirts with the line of outright fraud without technically crossing it, and it’s disgraceful that this is even allowed on a major platform. Do not book here unless you enjoy sending your most sensitive data via unsecured and being extorted.
Stayed 1 night in Jul 2025

4/10 Poor

Li

Disliked: Cleanliness, property conditions & facilities
Close to downtown convenience to travel. Fairly quiet for apartment. Parking lot and entry into condo was complicated. Clear instructions were not given until communicating with management. Took an hour just to enter into condo. Condo was very dirty. Bed sheets were not changed with crumbs all over the bed. Bathroom was not cleaned at all with hairs in the shower and black mold on tiles. Last renters belonging were still in the bathroom with no organization. Bathroom smelled unpleasant.
Stayed 3 nights in Oct 2024

2/10 Terrible

Kelli

Disliked: Amenities, property conditions & facilities, communication
This property was not prepared for rental. Our confirmation indicated a different address with a different bed configuration. The check-in process was terrible, we had to pay additional security deposit and for parking which was supposed to be included with the stay. We had to wait 20 minutes in the cold to get the right entry code. There were personal items out all over the condo, including prescription medication (very unsafe). No instructions for anything and NO response from anyone regarding our issues or to confirm our check-out. Worst rental experience I have had.
Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Communication

Not a great experience

The unit was good but the management was not that good. After booking, paying for the room and giving my deposit, the day of the booking the management team texted me saying the deposit went from increased which was not in the agreement. They ended up comprising to a lower cost, but to bring that up last min was not professional. Then the door code they gave me didn't work and the parking spot they gave me was not right as I had a not on my car saying I parked in someones spot and I should leave cash for them as they could have had my car towed. The communication was horrible. Didn't have a good experience
Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort, communication

Dirty and broken

This location was in poor condition. It was not clean. We found piles of hair around on the floor, dryer sheets scatter in one bedroom, and many of the plates and dishes had black specks in them. I don't know what it was but I would have accepted dead bugs, or small animal poop....I really don't know. Many items are damaged or broken including pieces of the floor that are cracked and covered with a bathmat. One pot had a broken handle making it not usable, the curtain rods are falling off the wall, one cupboard door in the kitchen was broken right off and was balancing on the lower door.....the list goes on. I was very disappointed. It was gross staying there so we had to cut our trip short. With an expensive nonrefundable payment to NOT use the property for two of our three nights, it really sucked. We drove back home instead at 9pm with two toddlers. When I messaged the owner, I didn't even get an apology. I barely even got a response...just a demand for photos. It has now been a week since sending them and since we left and still nothing. I guess empathy isn't for everyone. This was our fourth trip in this fashion to attend TIFF every year and also our first time dealing with any issues like this, previously it has always been a very positive experience.
Stayed 3 nights in Sep 2024