Tongham Vacation Rentals

"Rude restaurant staff not much information given at check in. "

"Excellent!"

"Esta en una buena ubicación, el staff es muy atento y amable. El unico detalle son las condiciones de la propiedad, el elevador descompuesto, la calefacción del cuarto no sirve y las ventanas no cierran bien estan dañadas. El personal fue super amable; subieron las maletas al cuarto y nos brindaron cobijas extras!!!"

"Clean and classy room, i personally like the more classic country manor decor. Good facilities available and the food was nice. All in all i would definately stay again"

"Top spot and staff A+"

"Great stay, lovely room and excellent breakfast."

"Such a wonderful hotel, happy attentive staff very clean good food and kid friendly "

"Rooms were lovely. Apart from the glass door separating it from bedroom. It only had privacy glass and could still see person sitting on the toilet. Apart from that everything was fine "

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."