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HOTEL PUERTA CHICHEN

Property class: 3
Surrounded by a national park, this hotel offers natural beauty, daily manager's receptions, spa treatments, and a refreshing outdoor pool.

Choose dates to view prices

Hotel Puerta Chichen offers a peaceful escape in a national park. Enjoy spa treatments, an outdoor pool, and a full breakfast. The bar serves evening cocktails, and the attentive staff consistently earns praise from guests.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Air conditioning
  • Business services
The current price is P4,285
P5,163 total
includes taxes & fees
Aug 25 - Aug 26

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, City View

A hotel room with two beds, a wooden headboard, a small table, and a chair.

Standard Room, City View

8.8 out of 10
Excellent
(8 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Garden View

A hotel room with two beds, a window with curtains, a door, and a small table with a remote control.

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Pool View

A hotel room with a bed, a desk, a chair, a television, and a ceiling fan.

Deluxe Room, Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Pool View

A hotel room with two beds, a ceiling fan, a desk, and a view of greenery through the windows.

Standard Room, Pool View

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Located in Tinum, HOTEL PUERTA CHICHEN is in a national park. Pre-Hispanic City of Chichen-Itza and Platform of the Eagles and Jaguars are local landmarks, and the area's natural beauty can be seen at El Caracol and Cenote Ik kil. Visit our Pisté travel guide
Map
Calle 15 A Km 117 No. 30 X 20, Tinum, Yucatan, 97757

What's nearby

  • A large pyramid with tourists around it.
    Pre-Hispanic City of Chichen-Itza
    3 min drive - 2.9 km
  • A historical stone structure with a dome and surrounding walls, surrounded by trees.
    El Caracol
    7 min drive - 6.0 km
  • A natural water feature surrounded by dense vegetation and a stone structure.
    Cenote Ik kil
    8 min drive - 6.8 km
  • A large pyramid with tourists around it.
    Pyramid of Kukulkan
    15 min drive - 6.7 km
  • Temple of the Warriors
    3 min drive - 2.9 km

Getting around

  • Mérida International Airport (MID)
    99 min drive

Restaurants

  • Pueblo Maya
    1 min walk
  • Hacienda Xaybe'h D'Camara
    6 min walk
  • La Gran Chaya
    12 min walk
  • Chilam Balam
    19 min walk
  • Las Mestizas
    4 min walk

About this property

HOTEL PUERTA CHICHEN

  • Hotel in a national park
  • At HOTEL PUERTA CHICHEN, you can look forward to a free daily manager's reception, a garden, and a bar. Treat yourself to a massage at the onsite spa. Stay connected with free WiFi in public areas, and guests can find other amenities such as a steam room and a restaurant.
  • You'll also enjoy perks such as:
    • An outdoor pool along with sun loungers
    • Full breakfast (surcharge), tour/ticket assistance, and smoke-free premises
    • 1 meeting room, coffee/tea in the lobby, and a banquet hall
    • A 24-hour front desk and luggage storage
    • Guest reviews say great things about the helpful staff
  • Room features
  • All guestrooms at HOTEL PUERTA CHICHEN include perks such as premium bedding and laptop-friendly workspaces, in addition to amenities like air conditioning and sound-insulated walls.
  • Extra amenities include:
    • 39-inch flat-screen TVs with cable channels
    • Ceiling fans and daily housekeeping

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8.6 out of 10, Excellent, 672 reviews
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: MXN 10 for adults and MXN 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Ecotours
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 10 for adults and MXN 10 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does HOTEL PUERTA CHICHEN have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

How much does it cost to stay at HOTEL PUERTA CHICHEN?

As of Aug 14, 2026, prices found for a 1-night stay for 2 adults at HOTEL PUERTA CHICHEN on Aug 25, 2026 start from P4,285, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is HOTEL PUERTA CHICHEN pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at HOTEL PUERTA CHICHEN?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at HOTEL PUERTA CHICHEN?

Check-out is at noon.

Where is HOTEL PUERTA CHICHEN located?

Situated in a national park, this spa hotel is within 1 mi (2 km) of Pre-Hispanic City of Chichen-Itza and Pyramid of Kukulkan. Platform of the Eagles and Jaguars and Court of the Thousand Columns are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HOTEL PUERTA CHICHEN Reviews

9.0

Wonderful

9.2

Cleanliness

8.4

Amenities

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 50 out of 81 reviews
Rating 8 - Good. 19 out of 81 reviews
Rating 6 - Okay. 8 out of 81 reviews
Rating 4 - Poor. 3 out of 81 reviews
Rating 2 - Terrible. 1 out of 81 reviews

Reviews

Verified review

10/10 Excellent

Nitesh

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful and room was good
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Lisa

Liked: Cleanliness, amenities
The staff were helpful and welcoming. The restaurant was good. The room was basic but comfortable.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities
It was very clean, quiet and peaceful.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Sebastien

Liked: Cleanliness, amenities
This hotel was perfect for our visit to Chien Itza. They were very helpful in organizing a guide. The rooms are lovely and clean . The garden is very nice with a lovely pool that the kids especially appreciated. I would absolutely recommend this hotel.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

George

Nice staff. Clean rooms an
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Norma

Liked: Staff & service
Clean room. Hot water. Noiseless, working AC!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best Hotel

The buffet restaurant service was very clean, the variety of Yucatecan food was excellent. The room was clean and ventilated and they always provided the information correctly.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

John p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here.

Perfect place. Good advise on going to Chichen itzá. Nice all around. Good food.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Monalis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The employees were very helpful and courteous.
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay within walking distance to Chichen Itza ruins. Decent restaurant. Clean pool. Quiet.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly. We booked a guide to Chichen Itza which was excellent. Breakfast at the hotel was not included in the price but was excellent. My children enjoyed the pool.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful huge pool in a beautiful huge garden. 20 minutes walk to Chichen Itza. Staff were great, room spacious and comfortable. WiFi only in lobby and restaurant, restaurant was buffet only but very good.
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Bouayad

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location right next to the temple. However, it's a transient town (plan to have dinner at the hotel in the evening because it's difficult to find something interesting outside at 07pm). No internet in the rooms. Kind staff.
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

We reserved two rooms. Too bad we were far apart. The rooms were nice and comfortable and the staff was friendly and helpful. Too bad the wifi did not work. They gave us two bottles of water in each room but there was no refilling station. There was no refrigerator nor microwave in the room so we could not get hot water. 500 meters away from downtown. A big restaurant on site. Very convenient.
Stayed 1 night in Jan 2024
Verified review

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Good location for one night to visit chichen itza

The hotel is like an American motel it's long and skinny and along side the main road. So any Room with a "city" view has a view of the highway the noise and only curtains. So you can't get any privicy without the curtains closed. Staff spoke little English. We were told buses run ever hour from 7:30 but no bus turned up at 7:30 so we waited till 8am and got a taxi. Taxis easy to get the reception will call for one for you. Rooms had good shower and water pressure. Beds were too soft for me so with the noise of the road little sleep was got. Pool was good and reasonable temperature. We ate at local places a few mins walk and the food was amazing. That said hotel food we saw looked nice. For one night it was okay
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated facilities.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Wendy

Friendly staff and great tourists guide guy
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop for one night before heading early in the morning to Chichen Itzá.
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Shelly

Liked: Cleanliness
Beds were hard and you could hear children crying next door. Otherwise it was nice.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had really good night sleep at this hotel that got us ready for the pyramids the next day. Pretty good hotel it exceeded our expectations.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in walking distance to the chichen Itzá

This is a very nice and beautiful hotel. Wi-Fi at the room, hot water in the shower and good food. Some staff speak English and are very service minded. Close to the chichen Itzá area, walking distance.
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

We stayed here so we were close to Chichen Itza for an early morning tour. It was clean ,comfortable and the staff were great. We ate dinner and breakfast there and both meals were delicious. The pool and grounds were lovely. The wifi was only in the public areas. Would recommend if you are visiting Chichen Itza
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, room comfort

A convenient place to stay

Stayed here for 2 nights so we could visit Chichen Itza. The staff were very friendly and the room was comfortable. Super close to chichen Itza was perfect for visiting it in the morning and returning for the light show in the evening. Garden room was relatively quiet even though the hotel is right on the main road. Spent the afternoon relaxing in the pool. Bathroom was ok but in need of some maintenance (shower head needs clearing or replacing and sink is leaking). Food was fair. Dinner portions were big but not always that flavoursome. Breakfast was ok too.
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Just don't flush toilet paper down the toilet. The translation makes it sound like it was for feminine hygiene products but it also means toilet paper. If you flush any paper down it will clog the toilets.
Stayed 1 night in May 2023