"The stay overall was good and great for families. We did encounter a few issues with our room itself. Our hotel room had a few webs in corners, and a few hair ties and Bobby pins left under the sink from a prior visitor. The sunroom had a wet spot on the floor, but staff didn’t seem to be too concerned. Our last night (around 9:30pm) we saw a cockroach in our bedroom that took about 15 mins to catch. We notified staff who immediately responded and said they could look around the room, but our 15-month old finally went down to sleep after resisting a nap all day and we didn’t want him to get woken up. I appreciate their responsiveness with calling our room immediately though. When checking out, I again notified the front desk about the water and cockroach and she seemed annoyed that I was telling her about it just to remind someone to check on the issues. Her response was “we don’t normally do that”.
Over the weekend, the staff threw a “pool party” with hotdogs and ice pops which was fun. The pools and playground areas were very clean. We were not able to use other amenities due to activities booked prior.
As a side note, I do wish resort fees wouldn’t be included in price if we cannot use them. For instance, we didn’t check in until after 10pm, got charged a resort fee for that day, but all the amenities were closed by 9pm."
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