Tiaong hotel rooms a the Independent

"All the staff are nice "

"Staff were helpful and courteous. Room was awful. We booked premium room, but the room was terrible. It did not look similar to the picture that was advertised. The 3rd floor carpeting in the corridor was stained with pet urine and smelled awful. The elevator was tight and looked like it needed maintaining. We found pet excrement in carpeting. The room smelled smoke in a non smoking room and smells pet urine. The curtains were black in color where the original color was suppose to be white and appeared moldy. The bathroom floor tiles were moldy. Bedsheets appeared clean. No telephone in the room but you are asked to communicate by WhatsApp or Viber. I communicated through WhatsApp about a change in room but no reply even after checkout. We had to finally go to reception the next day prior to checkout to ask for another room. After much discussions, we were given a new room in the 4th floor. The new room was updated and cleaner. No clothes iron nor hair dryer in the room. Buy when requested, staff were able to accommodate right away. Check in seemed to take a long time. Checkout was ok. Seems there is only 1 staff in the reception area and security had to find someone to help during checkout. Perhaps staffing should be managed better by management. Security in the front entrance was excellent. Staff were courteous and professional. Management need to maintain the rooms better. Would not come back. "

"Excellent customer service! Comfortable and clean. Just needs improvement on the quality of bathroom tub. Flimsy. Feels like it’s gonna cave in. Food is also good. "

"Convenient place next with parking. Cheap and centrally located."

"I expected more. The room looks much better in the pictures. The loft is already outdated. The only part I liked was the restaurant and bar. It has a nice ambiance and good food, especially the lomi and brewed coffee."

"The sauna. It’s clean and works well. "

"Staff was courteous but the bridal suite ceiling needs repainting looks like has water leaks. Bath towels needs replacement it’s not white anymore very old. Bathrooms needs more lighting. Although breakfast was good. That’s the only I’m happy about."

"Room OK, but better with one King bed than 2 Queen sized beds. It's not goo for non-golfers. Step outside the limited hotel space and you have a growling security guard shouting at you. Poor value for money. Won't return. "

"Facilities, changed room 3 times. First room the toilet bowl doesn’t flush, second room smells terrible, third room the sink drainage is broken when used water splashes out directly on the floor not on the drainage, vacant lot near the room area is used for garbage. Can’t stand it so instead of 2 nights we checked out early morning (4.00 am) the following morning. "