Luxury Hotels in Thiruvananthapuram, Kerala

"This must be the nicest hotel in Trivandrum, because everything was perfect. It’s a beautiful hotel, everything is spotlessly clean and the staff are so attentive. It’s truly a hotel where the pictures match how beautiful the property actually is. We travelled from abroad and loved our stay. "

"Clean wonderful staff"

"We have been to this resort several times and always have a wonderful stay. Breakfast is amazing - looking out over the pool to the sea never gets old - and the service and items available at breakfast are fantastic. Reception is good and helpful, the gym is good (if a little too warm) and all staff are very friendly. The only minor gripe is that we always stay in the deluxe suites 402 this time, but the other ones on other ocassions (which are all very comfortable) but none of the fridges in these rooms are cold enough. Our friends stayed in one of the other rooms and their fridge worked properly. "

"Overall Impression While the general condition of the hotel is satisfactory and the staff were initially helpful, several serious lapses in hygiene, housekeeping, and data privacy protocols negatively impacted my stay. 1. Food Safety & Hygiene Concerns During a visit to the downstairs restaurant , I observed approximately 10 to 15 fruit flies resting on the handles of two trays containing sweets. Staff Response: I immediately brought this to the attention of two staff members on duty. Regrettably, no corrective action was taken, and the staff appeared indifferent to the issue. Impact: This lack of urgency is highly disappointing and raises significant concerns regarding hygiene and food safety standards. 2. Housekeeping & Amenities The room supplies provided were insufficient for a double occupancy. The quantity of items remained limited throughout the stay, which was inadequate to accommodate the needs of two guests. 3. Data Privacy & Documentation Policy Upon check-in, I raised several specific questions regarding the handling of my passport copy, yet the front desk team was unable to provide any information regarding your internal policies. Retention Plan: What is the hotel’s official policy for retaining guest identification? Access Control: Who within the organization has access to these copies? Disposal Protocol: When and how is this sensitive data destroyed? The fact that front-line staff are unaware of data protection procedures is a matter of serious concern"