"HORRIBLE! DO NOT STAY AT THIS DUMP!!!
This place is a run down, filthy dump. So bad we left after the first night. Black mold on the wall, peeling paint, dirty, terrible mattress, cracked shower so small you can’t turn around. Filthy stairwells. Cracks on the floor. The pictures they show of this place must be VERY OLD as they do not represent the current condition. Even the sign in the front was falling down.
When we complained we were told they were full and couldn’t do anything…but there were still rooms available according to Travelocity. But looking around the halls and stairs were in such bad condition I doubt they even could have had a better alternative.
They also couldn’t help us get the proper receipt for airline reimbursement so we will have to pay for the stay ourselves when it should have been covered by the airline due to flight cancellation.
As we checked out I complained again and showed them my pictures of how bad the room was. The manager (who shook her head at how bad the photos are) only spoke broken English but in the end did promise to give us a refund…but it has been days and there has been no action and they are now ghosting my texts.
I have no idea how they have gotten so many positive reviews. They must be manipulating them. DO NOT STAY HERE!"