Tancrou Hotels

"It was poor right from the start. Room is basic and in a poor state, I wouldn’t say it was 4* at all. Mould round the rim of the bath and cleanliness was far from what it should have been. Breakfast was basic again and lacking in taste and variety. I was most upset about our last night. My little boy took a shower to be covered in dirty water. We went to explain to reception to be told it’s fine and just to run the water a little. The bath was covered in grim and dirt and no offer to clean it for us. We went back to the room to find the water pressure had gone completely. Back down (this following a very long day and was now late), a technician was sent to our room, then told it couldn’t be fixed and we would have to move, no offer of help to relocate. Over an hour later we finally had a working shower. I asked for our last night to be refunded and was told no. They said the water despite being filthy was not harmful and that it was out of their hands. What a disgrace, hotel was poor, food poor, cleanliness poor and service was awful. Never again. "

"Room was a little tired in places, but clean and comfortable. The shuttle to and from Disney was very slick and made the long day seem seamless. The spa was an excellent experience and helped ease the tired legs from a day of walking at Disney. "

"Perfect hotel for a trip to Disney! Staff is friendly. Rooms are spacious and clean. Decor is sleek and modern. Breakfast is quite good. And the free shuttle is a major perk. "

"Excellent apartment within hotel. Would return. Only niggle, no loo toilet pan) in the bathroom. Loo in hall area, with no sink, so had to walk to kitchen sink or throgh bedroom to wash hands. "

"Excellent "

"Family-friendly|Pool"

"Hot and continental self serve breakfast available. Moxy vibe stays true and consistent to other Moxy hotels in the US. Staff was super accommodating and process was easy and painless."

"On appearance hotel looks ok but rooms are dated & cheap looking. Food & amenity areas are poor. Location also not great as nothing around hotel. Very close to Disney to get to park "

"This hotel was let down by poor house keeping. Stayed in Empire State Room. Room was not cleaned. Left without toilet roll. Very poor considering price. "