Tagana-An Hotels

"Bath had black mold. Staff was ignoring my complaint. I had to get angry before this was taken seriously. The whole experience was very upsetting. We left after first night of planned two day stay"

"The place needs a big cash injection. Redeeming factors are the location and the staff on the ground. The photos are from 2008 so does not reflect its current state. I ate great food whilst there and slept really well, however I experienced outages of electricity and water so I feel the price does not reflect the facilities. It’s a shame really as Clarisa and her team are really passionate about the place but without financial support are powerless. Great experience but price not reflective "

"We reserved 2 family rooms and they tried to give us a family room and 2 twin beds. The toilets in one of the rooms did not have a working flusher, the family room had steep stairs to the bathroom. One of the rooms reeked of cigarette smoke!! People were milling around in front of there rooms, almost as if the air conditioner was not working. The place was DIRTY and I mean dirty!! The outside was dirty and the rooms were dirty!! The linens did not look like they have been changed! The bathroom tiles were dark where you can see the tiles are suppose to be a lighter color. We did not want to touch anything! Not conducive for elderly or disabled individuals. We booked this because of the proximity to the port. DO NOT BOOK this property. We left and booked another place. They make there refund policy restrictive because they know people will leave once they see the rooms. In this way they try to keep your money without rendering service. They would not even take Expedia’s calls! "