"We mostly like everything about the stay, apartment size, amenties, location and proximity to Interlaken OST station. We were disappointed by the attitude of the restaurant staff at the hotel, especially one male staff member who seemed particularly rude. Either the staff need etiquette training or English language training. “I don’t care” is how this male staff member reacted to a situation. I have never heard any hotel staff member , anywhere in the world."
Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel
10/10 Excellent
"Such a great experience staying at this hotel. From check-in to check-out, staff were very professional, welcoming, kind and accommodating. We will definitely be back! 10/10"
"We’ve opted for an upgrade to a connecting rooms as we travelled with 2 kids, aged 13 and 9.
The service was excellent. The lounge area was comfortable and welcoming, while we chill as we wait for the room to be ready. They also provide complimentary drinks and popcorn which the kids loved.
The rooms were clean, spacious and came with stunning views. Beds were comfortable.
Staff were friendly and very helpful. We loved the hotel experience and will be back if we’re back in montreux."