Boutique Hotels in Swinton with Warthermarske, Ripon

"We arrived 2 hours early but were told our room was ready! On asking if there was a room we could upgrade to, we were given a Suite. Wow! it was fabulous and really changed our whole experience. The extra private sitting room was such a bonus and we made the most of it. Reception staff were welcoming and helpful and when we had drinks in the bar/lounge the barman was friendly and really efficient. We only booked one breakfast on the day we were checking out and, again, breakfast staff were friendly and welcoming. Breakfast was plentiful with good choices whatever your requirements are. We've stayed here before and would definitely stay again."

"A very comfortable hotel room in an excellent location in central Harrogate with friendly and helpful staff "

"Room was in good condition however it was a disabled room that was not advised on booking. There was an intermittent unpleasant smell coming from the bathroom. Seeing the disabled room I immediately requested a room change but here was not much enthusiasm as we had a 2 night stay and was told the hotel was full the following night so not much they could do and on the first night there were currently no other made up rooms. Overall the staff at the bar and in the restaurant and around the hotel were very good however breakfast on Sunday morning left a lot to be desired in terms of service as anything cooked took an age to arrive and my wife after at least half an hour gave up on hers but it did arrive as we were leaving! The grounds and facilities are excellent. On departure I was clear to my complaint on the room, I was offered a token without any any investigation and offered access to speak with the deputy manager. I declined both and hoped it would have been dealt with differently as my point was not financial and being fobbed off with £50 and having to request the manager did not feel right. My intention was to convey disappointment with the room in the hope of investigation and recognition to a problem with some assurance it would not remain an issue for others. I left feeling no one really cared! "