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"Great hotel"

"Transport"

"The staff was incredibly courteous and helpful in every way. I cannot express how incredibly great our stay was at this property. I would highly recommend this for those traveling with families."

"We had an excellent experience during our first stay at Lotte Hotel Seoul. We were upgraded to a Junior Suite, and the room was luxurious, spacious, and very clean. The hotel is right next to a subway station, with lots of shops and restaurants nearby. Every staff member we met was super friendly and went out of their way to help us. We’ll definitely be staying here again on our next trip to Seoul! "

"It’s our second time staying at ENA. We had a great stay last time so we chose to stay here again. The front desk always greets you with a smile. There are two washer and dryers if you wanna do your laundry. Namdaemun is a convenient area for sightseeing so location is excellent. We like ENA! "

"The service (check-in, dining, guest services) was excellent!! The views overlooking Gangnam was awesome. "

"Location very convenient and breakfast provided"

"It’s connected to a shopping mall and to the train station. "

"Stayed here during the summer for about a week with my girlfriend. The hotel is in a good location close to a lot of touristy spots. Service was great and (mostly) speaks English. Our room was cozy and had a great view of the city. They gave us the choice of either a view of the temple with a bathtub or a view of the city with just a shower. They have buffets at each meal time, which is convenient, and the food is just fine. Some complaints are that the fitness center is kind of small with just a few machines and some treadmills if that's important. They also don't have anywhere to refill water bottles, and they only give you two water bottles a day, but you can run down to the service desk and get more. They do also have a laundry room, but I wouldn't recommend it. They only have two old washing machines and one dryer. If someone is using the dryer, then good luck, and the dryer does not do a great job of drying your clothes. There is a laundromat a five minute walk away though. I've seen some people complain about the air conditioning not working. Even during the hottest days in the summer, the room was always cool and comfortable. When checking in, the service desk did inform us that they gave us an extra key card, which you need to keep slotted in the room for the AC to work, so some people might have not realized that."