Susten Hotels

"Top notch property, staff was amazing. Would stay there again. "

"The hotel itself was lovely, we got a room in the newer part of the hotel and it was very modern. The only issue we really had was that despite booking a family room with a balcony for us as a couple, we only received one pillow, single duvet and one towel in the room. By the time we realised we only had one single duvet and towel, there was nobody in the reception to resolve this so we had to make do with that overnight! The room was also incredibly warm with no aircon so we could only open the windows, which meant we could hear trains very early in the morning. The views were stunning though and would stay again, just making sure we had the correct amount of towels etc first at check-in! "

"The room was large and bright. The bed comfortable. A beautiful view of mountains and the bus stop 2 minutes from the hotel. The lady at breakfast was sweet, kind and helpful. We checked in late at night and there was a 24h "phone help" who guided us to where we could find extra pillows."

"The positives are straightforward: excellent location, parking, rooms are modern and fresh, and a pool area that is new. Breakfast is no better than what you would expect in a decent 3-star hotel. Lunch consists of a static menu of 6–7 dishes that does not change. Dinner is buffet-style with “ok” food quality — all far from what this hotel price point suggests. For us, the most disappointing part of the experience was the handling of allergies and intolerances. We gave advance notice before booking. The kitchen was unwilling to prepare something as simple as a fried egg or omelet adapted to my son’s needs. That is not a complex request. It is basic hospitality. Our complaint was noted, but nothing changed."

"Clean, well located and super friendly and helpful team to meet all our requests. Gladly coming back and highly recommended! Thank you for all the attention!"

"There was some sort of daily service but the room wasn't vacuumed and towels not changed for the entiredurationof our stay. It seemd the room attendant would just empty bins and tidy up the room. Water bottle was replenished only on the second day, however there always was a jug with water in the corridor so it wasn't a problem for us. "

"Staff lovely, room lovey, town lovely. Festival on which was a pleasant surprise. "

"The service was excellent "

"Room was lovely, view was excellent and the lady on the desk when we arrived was friendly and welcoming."