Hotels near Shopping Areas in Sun City, Moses Kotane

"Fantastic facilities, but service in some areas lacking. Restaurant and breakfast services were really below par for such an establishment. Food was great, but service by some individuals was indifferent. Aircons did not work in my unit despite requests when hiring. This should be investigated by management as there were ‘prepayments’ made for this. There is a lot to like about the establishment and I will return, hopefully to see that some of the matters are addressed."

"The hotel is tired and in dire need of a refresh. The bathroom in the room especially is in desperate need of an upgrade. On a positive note, the staff are friendly and helpful. The hotel offers an excellent breakfast buffet. "

"Ye"

"⭐⭐⭐⭐⭐ An Unforgettable Honeymoon – Made Exceptional by Sherly Our honeymoon at The Palace of the Lost City was extraordinary, but what truly made it unforgettable was the incredible care and dedication of one staff member: Sherly. From the moment we arrived she went far beyond what we expected. Knowing it was our honeymoon, she had our room beautifully prepared with romantic touches like rose petals and wine which made our stay feel incredibly special. Before travelling, I had mentioned a very personal hope – that I might somehow reconnect with my nanny who cared for me when I lived here as a small child over 30 years ago. It felt like an impossible dream, yet Sherly quietly made it happen. She found her and arranged for us to meet, creating one of the most emotional and meaningful moments of my life. Sherly continued to exceed expectations throughout our stay. When our hot air balloon trip was cancelled due to wind, she personally helped arrange the refund. When we realised we had accidentally booked our airport transfer for the wrong day, she immediately organised a new one and made sure we reached the airport in time. Her warmth, kindness and calm professionalism made us feel completely looked after. The Palace itself is magnificent, but staff like Sherly elevate the experience from wonderful to unforgettable. She is an outstanding ambassador for the hotel and truly deserves recognition. We cannot wait to return!"

"Everything was very good. the staff were attentive and catered for your every need. The hotel has a good selection of restaurants and of course there is the casino. There is also a nice pool with a bar and a food oulet. The only gripe I did have was that the hot water was seldem more than tepid. I reported this on occassions but to no avail. A short walk away is a shopping mall with more eateries and shopping."

"The room was clean, the bed comfy.The room was not expensive. The staff did not seem friendly and the service was grudging. This is apart from the manager who was very friendly. The food at the bar was average, the chips were cold and hard. It is not possible to sit out by the pool as we hoped as the metal lounge chairs were old and covered in dirt and leaves. The few cushions were dirty and damp."