Sugarloaf Key hotel rooms a the Highgate Independent

"I read a few reviews after I booked this place and it had me kinda worried, After my experience I realized I made the best choice I could have made. Great hotel with the whole beach vibe. Loved my whole stay and all the staff. Everyone was helpful and friendly. Thank you for everything Joseph muller "

"We had the pool view and loved the little terrace to sit outside. The room was wonderful. The mattresses are comfortable. They supply bathrobes and slippers. There is a refrigerator in the room for bottled water which they supply. I never heard a peep from our neighbors, so I'm assuming the walls are very soundproof. Beach towels and eyeglass cleaner are supplied out by the pool. Anything you need is just a text away! And the entire staff is so pleasant and accommodating. I would definitely return to this resort!"

"Everything was perfect "

"Great location at the end of Duval Street, but between the outdated grounds and one issue after another from check-in to checkout, the experience simply didn’t justify the price. We stayed four nights and chose this property because the pricing suggested a level of service comparable to resorts we normally stay at like Casa Marina or La Concha. Unfortunately that was not our experience. We extended our stay and had two reservations. We were told ahead of time combining them would not be a problem, but when we arrived we were told we had to check out of one room and check back in the next day. We were also told our luggage would be transferred, which never happened. We ended up out of our room for about five hours and spent over an hour and a half waiting in line to check in again. At checkout we were granted a late checkout until 1:00 PM due to the earlier issues. When we returned at 12:30 to grab our luggage and take a quick shower, our keys no longer worked and we were locked out. A bellman let us in and took our luggage but never gave us a ticket. Later no one could locate our bags and we were even asked to show a picture of our luggage so they could identify it. Restaurant service was poor, the area smelled like spoiled fruit or garbage, and the grounds felt dark and dated. The pool and beach area were overcrowded unless you rented a cabana, and the ice machine near our room was broken the entire sta Staff did communicate by text and management said they would credit "

"Very happy with our stay. Had a pretty room overlooking the small beach area. Got some great sunset pics on the sunset dock! Loved adult only swimming pool, very clean. Great service and very friendly staff, although the 2 servers at The Grove were a little grumpy. "

"This is my second stay at doubletree! This is a great place to stay with a wonderful pool and bar…..comfortable rooms and great service! Concierge was very helpful. "

"Pool View could see ocean from room through trees. Good property, but elevator was broken. Maid service mediocre, they seemed to do their job with a grudge. Food expensive but mediocre in quality. Fortunately many great restaurants very near by. Walk down the beach to the left about 50 yards and you are at Louies Backyard, one of the best on Key West."

"We were celebrating my husband’s 80th birthday. The property failed to notify us that their elevators had not been working for over a month. They would not move us and so using canes my husband, our friends, and I were limited to how many times we could climb to the 4th floor room. We have email, text, and phones so there is no excuse for this to have happened to us."

"Clean room, comfy bed"