Sugarloaf Key hotel rooms a the Best Western

"Great service. Pool is outdoors. Staff was wonderful."

"I booked thought Orbitz and paid for it months ago, when I checked in the girl at the counter wanted to change me again and I had to show her my itinerary and she straightened it all out and I paid her the remaining $280 owed, when I checked out the girl behind the counter said I still owed the $280 ??? I didn't pay it and left, I gave it only a 3 rating not only because of this but 2 other issues, #1 is there is no light that you can turn on when you enter the guest bedroom, you have to walk all the way to the back wall and fumble around in the dark to find a light switch at the bottom of a lamb, then when you leave you had better left the door open so you don't have to walking out in the dark, I could tell it's been this way for a long time and nobody has taken the time to fix it, #2 the toilet seat in the guest bathroom is so loose it's about to fall off and again I can tell it's been that way for a long time and nobody has taken the time to fix it, other than that me 'ENJOYED' your stay"

"Great resort"

"Room was clean and spacious. Kitchen was more than adequate. Staff was excellent. Great place to stay. Parking garage can get a little crowded at times. Great little touch having cookies and water available in the afternoon. If you want to avoid the craziness of Old Town, this is a solid option"

"Nice place "

"The most unique things about IBIS BAY BEACH RESORT are the rescued tortoise’ and parrots that live on the property. They seem very well taken care of and are a major part of the property! I really wanted to give this resort 5 stars, but just could not. I’ve listed the reasons why I did not below: Advertised as beach front HOWEVER, you cannot swim, dive, snorkel, or even slip your toes in the water. The “beachfront” consists of rocks so sharp, if you take the wrong step or slip and become cut open, it will not be good. Room cleaning staff: I asked for 4 extra pillows, towels, and a blanket. I even left a nice tip in the provided envelope on day 2 of my 6 night stay. I came back to my room, not only to find NO pillows, NO towels, NO blanket had been left behind, however the money I left as a tip was gladly taken. Mind you, this was after I waited at my room before the cleaning personnel were to enter so I can personally ask for the items….layer that evening, I called the front desk and asked for 4 pillows, a couple of bath towels, and a BLANKET. An employee arrived at my door within minutes, I received 2 pillows, 2 towels, and a BED SHEET. Pathway to rooms; Hubby and I tried to have a quiet moment on our well paid for “patio” area. It would have been sweet if other guests were not cutting across our paid area! The employees I’ve dealt with at the front desk were great, I think overall, the resort requires more of a personal touch."

"The hotel is very pricey for the most basic room I got. Overall very clean and nice hotel. I love the shuttle service they provide"

"Perfect place to walk to old town, delightful setting and beautiful rooms. Staff is so helpful and caring. Great hotel!"

"They were lovely. The place was accommodating. The amount of pools gave you so many options."