"First and foremost the air conditioning in the room was amazing for an American!!!! Not your typical European AC. Also there was a mini fridge in the room. Breakfast was plentiful as an European breakfast. The staff was extremely helpful and accommodating. I would love to stay here again. We had a double bed and plenty of spacious room for each of us within the room. We even had a little balcony."
"We had a wonderful stay overall. The hotel is in an excellent location, and we especially enjoyed the beautiful views, large balcony with a garden view, and the breakfast each morning. The pool area is absolutely divine and was one of the highlights of our visit.
One small disappointment was that the pool bar was not open during our stay. The website listed hours of 10:00–18:00, and when I checked around 13:00 it was still closed. The website also mentions it is only open during the “summer season,” though the dates are not specified. Since we visited in June, we assumed it would be open, so clearer information online would be helpful.
The room was comfortable overall, though it could benefit from some updates. The bathroom felt a bit dated but was perfectly functional. One of the lamps in our room did not work, and the bedroom itself could use some refreshing. The bed was comfortable, although the blanket felt a little too heavy for the room temperature.
We also would have liked to try the hotel restaurant for dinner, but the menu was not available online because the link appeared to be broken, and we could not find one posted near the lobby. We ultimately decided to dine elsewhere, though we would have enjoyed giving it a try.
Overall, this is a lovely hotel in a beautiful setting. The location, views, breakfast, and pool area made for a very enjoyable stay, and with a few updates and clearer communication, the experience could be even better."
"The place is awesome. Plenty of things to do, beautiful gym and a rooftop pool. Outdoor pool by the lake is gorgeous. Staff is very professional and very friendly. Had a fantastic stay and we highly recommend it."
"The hotel is absolutely beautiful & well maintained in every detail. Kudos to the gardening staff for the magnificent surroundings bathed in the scent of jasmine. Spa experience (massage & facial) was excellent. My lake view superior room was lovely, clean.
I’d think twice before staying here again for 1 reason: the sub-standard food. We dined at Il Borromeo 3 times & none of our dishes were hot nor prepared as ordered. They came out of the kitchen too quickly after ordering so we gathered they were pre-made. One night we ordered Wagyu steaks, medium rare. They were thin cut, served COLD & medium well; vegetables & sauce also stone cold. Sent them back & received well done meat. Sent that back & ordered the tagliata steaks, medium rare …got medium. The cacio e pepe was lukewarm, veal without flavor. The carbonara was also lukewarm & sticky rather than creamy. Bread was hard & lacked flavor. As for the breakfast served in Il Borromeo all the various croissants were dry (so disappointing). The lone bright spot for dining is Le Bistrot — the poolside snack bar! Great food there.
Other small things need work: water bottles not replaced during our 4 day stay, no mint at turndown is odd for a 5-star, CNN not working even though we reported it twice. At check in Reception did not have a record of my pre-booked spa appointment & said *I* should call the spa to confirm. (Umm, no, that’s your job, Sir.) Restaurant staff more concerned about breaking down tables than serving guests."
"The staff were exceptional and always so friendly and helpful. The breakfast was ample and delicious and the breakfast staff also extremely friendly. Beds extremely comfortable and rooms extremely quiet. Slightly out of town (about 15 minutes) but I liked walking to town and back along the waterfront after dinner. Going to the islands was extremely close - just down the hill. Great stay!!"
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