"I picked the hotel due to the name (LOTR triggered!) then saw how reasonable the price was and booked. Did a little research and wow! what a location! I arrived quite late due to the flight times and the staff could not have been more attentive or helpful. Several times they courteously and patiently assisted me during my stay with directions for trams and recommendations. The housekeeping crew were excellent and unobtrusive, and the reception were absolutely delightful, nothing too much trouble for the flustered and obviously English tourist. I am hoping to come again next year - cant wait!"
"The hotel is nice, but the distribution almost feels like a maze with stairs. Our room had some door knobs falling off. The parking is ok, but definitely impossible with large vans and staff don't help to find options. They offer a tasty breakfast and some free popcorn"
"Such a cute different hotel 5 min walk across train station plaza. Trams and buses right there! Well designed very clean, cheerful room, with good bed and bath. We had a medium sized room which was comfortable for 2.
We appreciated the self serve coffee bar on the main floor, open all the time. Breakfast was excellent in terms of selection offered. It was a bit chaotic though. It felt like breakfast ladies simply could not keep up - maybe more help is needed?"
"I'm not sure how this is a 4 star hotel with such a poverty of amenities. There is effectively no fitness center (just a couple of treadmills), and the TV in each room is basically inoperable (staff could not figure it out). "
"Fabulous boutique hotel great location across the street from the train station.Easy walk to the town center ..One the best breakfast buffets anywhere"
"The space/amenities in the room were great but not the cleanest. There was also no air conditioning or even a fan and no screens on the windows so having them open left the room covered in bugs. The location was central but did not appear the safest. Also, it stated there was a car park but staff said only on street parking."