Stoneham Vacation Rentals

"Bartender and bar manager went above and beyond for my special needs adult son. Truly appreciative of their efforts. Restaurant staff also excellent at breakfast. Concierge was extremely helpful as well. This is a very well run place "

"Loved the restaurant up above the hotel"

"We loved how clean everything was and our beds were really confortable. The pool was nice. We were impressed with the food in the restaurant too! The one thing I can say that is not so nice, was the indication for the indoor parking was confusing. "

"Rooms are a little dark. Could use a light above the coffee machine. Staff is friendly and helpful. Rooms are clean and housekeeping staff polite and accommodating. Great overall hotel"

"Very clean, great location, friendly staff"

"Beautiful hotel, full of history and everything around it to enjoy our stay. "

"The kids really enjoyed the pool. The rooms are really clean. The only down side was the construction in from of the hotel but the hotel it self was really great. "

"What a gem of a hotel. We loved the room we were offered and being placed in a quieter and much much less congested area of the hotel. Check-in was wonderful and the employee helping us was great. The room was large and stunning with a living room, fireplace and a jacuzzi tub. The unfortunate part of the stay was that some employees simply don't care about customer experience or service. On our second morning, room cleaning knocked on the door at 8 AM. We asked to return in about 30 minutes, as we were getting ready. That day our room was never serviced. That afternoon I called the front desk to ask for cleaning and the woman's lackluster tone signalled to me that nothing was going to get done. She said they would be up in 30 minutes. When 30 minutes passed we went down to reception to mention we were stepping out again and that no one has come and the same woman on the phone gave the most lackluster, meaningless, brushed off response. No one ever showed up. A big thank you to the maintence man who I intercepted in the hallway. He seemingly knew I was being taken for a ride and helped. He provided us with a whole new set of towels and coffee pods. The essentiels. Will I stay here again? Perhaps. I'd really like to. But the serious disinterest and lack of attention and care shown by some employees soured the experience and makes me question trying it again. "

"The staff was really really cooperative it was not that clean but the staff was fully cooperative and listen to complaints with open heart "