Sterling Vacation Rentals

"Great hotel! "

"They had elavater problem all weekend and await 20-30 minites to exit or enter the room. Tha bathroom was so small and can not move. the breakfast were over booked and not available to us"

"It’s not the Waldorf Astoria - but it’s perfectly good if you need a place to stay for a night or a few. 👍"

"Although hotel under construction the stay was great. Staff was excellent and went out of their way to be accommodation with requests and assistance. Had breakfast in the temporary dining room and it was delicious and they still serve our favorite coffee. "

"We had a room with a king bed. The property was clean. The waffles at the complimentary breakfast were delicious. The staff was friendly and helpful. The gym was clean - bike, treadmill, elliptical, rowing, yoga mats, some dumbells/kettlebells. There was no microwave in the room and the mini fridge was full of beverages for purchase. It was inside a cabinet and the temperature of the fridge was on the warm side. There was no way to adjust the temperature. The fridge was essentially unusable. The room was stocked with items that there was a charge for using/consuming (condoms, M&Ms, Snickers bar, bourbon, champagne). The complimentary items were 2 bottles of water and a coffee maker with 2 coffee pods. The mattress and topper was soft. The bedding included a lofty comforter. The hotel is located in a quiet neighborhood with coffee shops in easy walking distance. We loved the location."

"The hotel was not very clean overall. The beds are old and uncomfortable, leaving us in pain. When checking the mattress for bugs (no, I didn't find any), I was disappointed with how stained the mattresses were. The sofa in the room was filthy, as was the elevator (see photos). There was no working vent or window in the bathroom. The AC turns itself off in the middle of the night, making the room very still and too warm. The restaurant was supposed to be open until 11:00 a.m. At 10:15 a.m., it was closed. We only wanted coffee but were told they "closed early." No reason given. We were not told upon reservation there would be a large fee per night to park. Update: had to call and get the receipt mailed to me, even though it was promised at checkout. Staff who answered was extremely rude and annoyed with the simple request. The itemized bill showed tax on the parking plus a previously not disclosed credit card fee. Interesting because I was told cash wasn't even an option for payment (usually it isn't at hotels so I was not surprised). How can you charge someone extra to pay the only way you allow payments???? Will not return to or recommend this hotel. Our total bill was significantly more than when booked. And no, we used zero amenities. "

"The property surroundings are beautiful. The hotel at the lobby very nice. The rooms and furniture need to be updated. Furniture looks worn out. Bathroom looks old. Needs to be redone. Staff were very nice. Receptionist at the front desk all were very cordial and helpful. The breakfast buffet was not great. Items were greasy. For the price it was not worth it. Location was great and the distance to the METRO was extremely convenient."

"A beautiful hotel inside and out. I understand it’s the beginning of their busy season… But they need to refresh especially the outside seating and outside area. Also, I did have an unfortunate experience with a worker who I felt to be a little condescending. Otherwise a beautiful room. "

"Reservation was for two queens — they only had King available. No one contacted us prior even though they indicated it was a known room issue. Very frustrating. Nothing was done to rectify the problem."