Sterling Vacation Rentals

"Clean "

"To start, this trip was so my daughter and I could visit the college she will be attending in the fall after driving 11 hours. I arrive to a parking lot that has more empty spaces then full, the check in process was smooth the staff were fine. I get checked in and wait for what may be the longest elevator ever and as you’re waiting it makes the most god awe full sound. I finally get to my room only to find out I have one bed now I go back down stairs and will I’m waiting I hear some of the staff talk about a flooding now I get to the counter and explain the problem I then get told they have no double bed rooms because they were double booked. I then get told they can give me a cot, I explain that’s fine however I’m not paying the full price this is not what was agreed upon. The person at the counter was helpful and I explained that this is problem for the manager to solve. I was told she was on the phone and I patiently waited when Mary the worst manager that has no business being one. Comes out and I explain the situation to her response theirs nothing we can do, we don’t give discounts. I was told to pretty much deal with or get my money back and go find another hotel and when I asked for a corporate number I was told to google it. Don’t recommend the comfort inn at auburn Massachusetts "

"Helpful staff"

"Bar offered great selections and food was good "

"The Spring Fest for Kids and family was excellent."

"Ample parking. Breakfast was typical of hotel breakfast. Overall, stay was very nice."

"The property didn't feel safe, let alone friendly. The building is in terrible shape and the clientele is questionable. I felt uncomfortable immediately. When I go to the front desk (in a dark, smelly office) , the attendant told me he needed to change my room because I booked an accessible room and that there would be a room change charge. I agreed to that, but then the total charge was significantly higher than what I booked . Because he "had to" change my room, he did not have to honor the price when I initially booked through Expedia. Another person sitting in the office told me that the desk attendant did the same thing to him. I ended up leaving and staying at a different hotel. I almost never leave reviews but this experience was so awful. I don't understand how this place has so many stars. "

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"Parking was easy and safe. It was very clean. The restaurant was good. "