Star Prairie Hotels

"N/A"

"Very nice place. Front desk staff was not very welcoming. Otherwise great stay. First impression when you enter a hotel should feel comfortable, I felt uneasy. "

"The hot tub was closed and that was not disclosed to us prior to our arrival. The pool was freezing and not useable. "

"I hate leaving a bad review when the staff was so friendly—but this experience was bad enough that I feel I have to. We were initially assigned a room that was extremely dated and had a hot tub right in the sleeping area. Unfortunately, everything was covered in dust, the carpeting was dirty, and the bathroom had stains everywhere—even long strands of hair in the shower. I wouldn’t stay in that room under any circumstances. We went back to the lobby and requested a room change. Thankfully, since it was the low season, we were able to get a new room right away. The second room was in the updated section of the hotel, and while the décor was nicer, it still wasn’t properly cleaned. The baseboards were dusty, and the coffee machine was appalling. Since we were only staying one night, we made it work—but it was disappointing. I would have given this hotel negative stars if I could. That said, the staff was friendly and apologetic, and the location is great. Unfortunately, I won’t be staying here again."

"Hotel was extremely clean and every staff member I interacted with was top notch!"

"We had a family get together here for my son’s birthday so we had two rooms. Rooms were very clean, big, and comfortable. The pool was comfortable (I get cold really easy in pools), so it wasn’t the warmest but I lasted an hour or so. The breakfast was great and the staff was friendly. "

"Great "

"Well just like everywhere I go I seem to have an issue with my Support dogs not being exempt from fees like it’s stated here! So most don’t claim exemption in their websites or anywhere else so you can imagine the trouble I’m having as I have 2 support animals and I go from planing on no fees to have very high fees! It also starts off my stay with me being portrayed negatively because I just argued with them that why do they claim exemption then when it comes time to check in it’s different! I’ve found that my Registered And Certified PSM Support Animals don’t get to sleep with me anywhere as I book a suite and everytime I’m told they don’t allow pets in those rooms! Then we get booked into stinky pet rooms at Suite prices because they can change it because I book here! So I’ve learned now that it’s hotels.com that says they are exempt when they are not! This property along with most don’t spend the extra pet fee money on cleaning the pet rooms! Our dogs tell us with their nose how clean room is by how much they sniff around! You compile the problem by not properly cleaning the rooms after each stay because most house trained males won’t try marking a spot that’s been properly cleaned! I also know how hard it is to clean up after animals and it’s not fun! Well then if you can’t properly do it then don’t be Pet friendly like you claim because it isn’t at all friendly after we get here and see the conditions! "

"Parking was great, good breakfast options, the bed was great but the pool was very chilly"