Staplehurst Hotels

"This hotel is beyond awful! We didn't even stay there because it was disgusting. They should not be on this website and I think we need to get our money back. We reserved a king size bed and it was no where near a king. Other people reserved this place too and it was so sketchy they left too..!"

"We've stayed here multiple times before and it's usually been a great experience. We went there over the weekend for Concordia's graduation, so you would think they would expect things to be busy. They were completely booked and probably have been for awhile. Check-in was great and we had a nice conversation with the gal on Friday night. Breakfast is advertised as being open from 7:00 - 10:00. On a busy weekend, you'd think they would keep things filled for their guests. Saturday morning was fine, but on Sunday, as we got to the breakfast nook at 8:45, with an hour and 15 minutes left to serve, they were 1) out of coffee at the bar, 2) pancake batter was water (no mix), 3) no syrup packs out even if we could make a waffle, 4) scrambled eggs were gone, 5) the few sausage patties that were out were cold and 6) the napkins were gone even had we got food. Other than that......well, that's basically everything other than dry cereal and bagels/bread. Total fail. The young man said he could make more eggs and put more pancake batter in the machine, but 10 minutes later there was still nothing. And the young lady at the desk was more interested in her phone than refilling anything. So before a 4 hour drive home, we had no breakfast as advertised. Do better!"