Stanley Hotels near Stilwell

"The bartender who worked Monday night (March 16) was extremely rude and unprofessional. We ordered two rounds of drinks. The espresso martini from the first round didn't taste like espresso at all, but I drank it anyway because I didn't want to be a pain. When we attempted to order a second round, we stood at the bar right in front of him as he passed us over to serve other customers for 3-5 minutes before I finally asked him if we could order a drink. He finally responded to me. I asked him a question about making a lower calorie/sugar version of a paloma, but he was very clearly irritated that he even had to speak to me. We were the only Black people at the bar, and I couldn't help but notice the difference in the way we were treated compared to the other white customers at the bar. I even asked my husband if he did something to offend him when he ordered the first round of drinks, wondering if that was why we were being treated so poorly. I was also disappointed that Lazia was never open one time while we were there. We were told it was because of a "mishap". Everything else was fine, but the poor treatment from the bar tender on Monday night and Lazia never being open (we were not told this in advance) were two major disappointments."

"Overall a nice hotel. Nice amenities like the pool, fitness room etc. Food & room service typically good, prompt service. Valet service is highly commendable very polite group of employees and very prompt. Check in was slow. However, the following from my viewpoint could be improved: I dropped an earring & looked under the couch it was very dirty, crumbs etc. Room service food is good but they do forget to include some of the food you order - when brought to their attention they bring it quickly. I've stayed at this hotel before & this has happened several times. My favorite part of this stay was the elevator. I thought the elevator was stuck because I pushed the down button and the light kept going off. I was on my way to an appointment and needed to go so I decided to take the stairs down - from the 14th floor. I got down to the 2nd floor and noticed there was no door handle/knob so I proceeded to go the the 1st floor same problem no way to get out onto the 1st floor. Interesting. Curious at this point I proceeded to go down which led to the basement where the valet employees park the cars. Very dark rather dirty looking & still had trouble finding a door out. Fortunately, a valet came down a ramp to park a car & offered to take me back up which I was very happy to accept. Apparently, early morning according to a reliable source, the elevator is just slow. I discovered the next morning that it appears to stop every few floors causing a delay. Nice to know that now."

"Nice clean hotel. Plenty of room to stretch out. "

"Clean, quiet. Large-ish room swith a sitting area."

"When I checked in I had booked a room with 1 king bed. I got there and I got to my room and it had 2 queen beds instead. I complained about it but was basically told, “too bad.” The water pressure in the sink was very low. The water just dribbled out. The next morning I was told that breakfast is $20 per person. I went to the front desk and asked because on my reservation it stated that breakfast for 2 is included. The lady at the front desk told me, “okay we will let them know in the restaurant.” After we finished our breakfast they gave us a bill. I explained that I was told that it is included. She called the front desk and they told her that it wasn’t included and I needed to pay. I wish they would have been up front and honest from the beginning."

"It is an older building in the heart of downtown so it’s expected to not be perfect condition…this is why I gave it 4 stars. Valet waiting on you, handed keys over and went to front desk. Check in fast. Room was excellent!!!!! TV saying welcome with my name. The bathroom was a true handicap one. Complete roll in shower. Restaurant atmosphere was perfection. Will be back!!!!!! Stay here when you’re needing a place when your downtown KC!!!"

"The staff is excellent, the front desk and the bellman were a blast from the past at the excellent service you come to expect from a Westin. Where it fell short wet the amenities which I’ve been accustomed to in my previous stays. It’s a little thing, but when you pay $400 for a hotel room you expect better than 1 ply toilet paper. Their beds are still the best in the business though. Make sure you bring a step stool if you are shorter than 5’2”. The biggest “miss” was the food service. I’m not expecting a free breakfast, but it’s odd to not at least find an option for a buffet style breakfast. I would have paid for it, but I wasn’t going to bring my family to sit down for an eclectic à la cart breakfast at 7:30am. So we went to Panera across the street and waited an hour for our food there (yikes.) It was clean, safe, and hospitable. If this was a Hampton or Holiday Inn I would give it five stars, but for the price and reputation is was a bit of a miss. We’ll be back this summer, but probably with different expectations."

"Yes"

"Very nice stay "