Stanford with Orleton Vacation Rentals

"There is no doubt the grounds and historic parts of the hotel are beautiful but was expecting a higher quality of service and food / drinks . The waiting staff in bar and restaurant whilst lovely and friendly just not experienced or customer focused. .We dined in the restaurant and food was v mediocre . We had ordered a bottle of white wine to have during dinner and it eventually arrived after we had finished dessert despite asking for it . When it did arrive it was warm and no ice bucket again e had to chase and ask for ice twice . Breakfast similar experience junior waiting staff who don't really understand quality service. We had to wait for tea and then just got one cup poured and didn't get any opportunity for more or a pot .Service charge for dinner was added which we thought was cheeky bearing in mind the lack of service. They need a more senior front of house or restaurant manager . The new modern extension on lilac / purple is so outdated and seating not that comfortable. this area could be made much nicer needs a refurb."

"Excellent check in and very helpful staff throughout. Breakfast food was hot, unlike our previous hotel. Parking excellent."

"The restraunt in this hotel was not great Both my grandchildren have food allergies we struggled to fund something on the what so very little menu. Then to be told the food could have crosd contamination from the fryer."

"I booked a Club Room and was very disappointed at how dated and dingy the room was. Room smelled mouldy, woodwork chipped, ironing board burnt, shower curtain black with dirt at the hem, toilet bowl stained with limescale. No electricity sockets by bed. Definitely not good value for money."

"I paid on arrival at 5:10pm, to be then asked for my card details in full that made me feel uncomfortable so l froze my bank card. So glad l did as the young girl tried to charge me again 4 times from 9pm up until 9:30pm, she clearly gave up and although the Manager Islam was helpful l am yet to receive assurance via email that their error won’t be duplicated. I would avoid if l am honest"

"I was pleasantly surprised at the room. Much better than the first stay. Much cleaner bedding. Pillows. Cleaner overall. The only negative. Was the room next door to ours. I presume was staff quarters. A male was talking pretty much from early hours. Also watching something on his phone which I could hear. Kept me awake most of the night."

"Noisy with kids racing around and getting in the lifts and going g up snd down constantly, also noisy late at night !!!!"

"staff are friendly, hotel is just tired, with no food in the evenings , breakfast isn't too good "

"Good quality breakfast with amazing staff. "