"Our stay at the Ritz was perfect. Erika, the guest experience supervisor, was one of the nicest people I've ever met. She made our experience even better. Her suggestions, accommodations and guidance helped tremendously. The entire staff was exceptional and among the friendliest I've encountered at a resort. The hotel was gorgeous and well maintained and the pool was picturesque. There were plenty of options for dining and the included water activities get our whole family busy. I highly recommend the Ritz in St Thomas and would definitely return for another visit."
"I will start with acknowledging that this place isn’t for everyone. If you want the Ritz Carlton experience, save yourself some trouble by not booking here. If you want a laid back stay with fantastic people, great location, and delicious included breakfast, this is the place for you!
The staff here were all absolutely amazing! Every person we spoke with was friendly, helpful, and accommodating. I can’t say enough good things about them!
Location in downtown Charlotte Amalie was perfect for us also! It was such a great base for our expeditions, easy to get to the taxi and safari taxi pickup area, walking distance to shopping, restaurants, the fort, and more. Couldn’t have been a better location for us. Also I did see some reviews stating the area the hotel is in is bad, but we completely disagreed.. we didn’t once feel unsafe, the neighborhood people were all very nice, the store right by it was fantastic with great owners, and we ended up hanging out with a lot of the neighborhood guys with my husband and our teenage son playing dominos with them until midnight one night lol!
We did see some bugs in the room, but that’s largely unavoidable in that type of climate. It wasn’t by any means infested, but there were some. We also did experience our air conditioner having some issues on the last night, and it did drop some water on one of the beds, but it wasn’t a major inconvenience for us.
Overall absolutely fantastic, and we will definitely be staying there again next time!"
Buoy Haus Beach Resort St. Thomas, Autograph Collection
8/10 Good
"The location and the hotel and pools are beautiful, but the staff in the restaurants are not consistent, especially for the price you pay to stay, the taxes, cost of food and service charges. They are slow and forgetful. Abby at the Salt Shack and Shelby at Isla Blue were two standouts when it came to guest service in the restaurants. On afternoon 3, the bellman brought two guests to take our room. We had the do not disturb on the door and it was uncomfortable for all parties involved. Not sure how that happens."
"We loved this place! Only stayed for a night but would have loved to stay longer. It's sweet, lovingly maintained, adorable little inn, a short walk from Cruz Bay. The rooms are small, comfortable, and very clean. The place offers lots of little touches, like an honor bar; take-one-leave-one essentials basket in case you run out of sunscreen, shampoo, etc.; continental breakfast, and all the coffee you could want. There's also a refreshing little dipping pool with a comfortable deck for lounging and looking out over the island and water.
The best thing about it, though, is the people who run it. Angie at the front desk, the housekeeping staff, and owner Dave made it feel like home.
Is this a five-star resort? No. But honestly, for me, it's better. It offers a really comfortable sanctuary for rest and conversation, with easy access to the rest of the island's offerings. I loved it!"
"Lovely property and access to the beautiful beach was excellent. We had no car, but the restaurants and other shops made it possible to stay on property the entire time and be enjoyable."
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