Pet friendly Hotels in St. Martin's, Richmond

"Lovely hotel, beautiful grounds, nice deluxe spa room, comfy bed, friendly, courteous staff, all across the hotel departments. The only negative is the evening meal. The restaurant had a nice ambience. The starters were nice then we both went for the Wagu cheeseburger which made your mouth water when you read the description on the menu. It arrived and was dry, no taste, in not the toasted sesame seeded brioche bun as described but a dry catering type bun, a lettuce leaf and a slice of tomato, it was served with about 12 dry fries, really disappointing to say you were allocated £32 each towards the evening meal. We would stay again but not eat at the hotel. "

"Our room was not clean - filthy window frames, the room and bathroom was dusty and grubby everywhere. The staff were all friendly but on our arrival we had to go and find a member of staff to check us in - it was deserted. Checking out was lengthy as there was confusion from the hotel about what we had booked and paid for, we were clear about our booking and showed our digital booking forms but the receptionist was not convinced by it. "

"Yes"

"The room was very comfortable, a little attention needed to cleaning, the stuff was helpful. "

"No curtains in the room, just ill-fitting roller blinds, it felt a little like a youth hostel rather than a hotel room. The iron we asked for covered my white shirt in black gunk (my fault for not checking the plate but disappointed staff would give out such rubbish). Extractor fan in bathroom broken, very uncomfortable old soggy mattress. Staff were lovely, breakfast average, quiet overall in the rooms. "