"★★★★☆
We had a wonderful stay overall at the JW Marriott Marco Island. The resort is beautiful, the beach is stunning, and the amenities were excellent. My wife especially enjoyed her spa experience, and we had a fantastic birthday dinner at Ario. The staff we encountered were friendly, and our family created many wonderful memories during our stay.
The only disappointment was the lack of recognition for my wife's birthday. I noted the special occasion when making the reservation and also mentioned it again in person at check-in. Unfortunately, there was no birthday card, welcome note, or even a simple acknowledgment from the hotel.
For a luxury resort of this caliber, I expected at least a small gesture to make the occasion feel special. It wasn't about receiving an expensive gift—it was about the thoughtfulness and attention to detail that guests associate with a premium hospitality experience.
Despite that, we truly enjoyed our stay and appreciate the beautiful property and the memories we made as a family. I hope the hotel improves its communication and guest recognition for special occasions in the future."
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