"My experience with Hotel Aspen was beyond disappointing. The lack of customer service has been absolutely unacceptable. After my stay, I encountered an issue that should have been resolved quickly and professionally, yet I am still fighting to get my money back. Despite multiple attempts to work through both the hotel and Expedia, I have received little to no meaningful assistance.
What is most frustrating is not just the financial issue itself, but the complete lack of accountability and communication. Calls go unanswered, messages are ignored, and there seems to be no urgency whatsoever to resolve customer concerns. As a paying guest, I expected at least basic professionalism and respect, but unfortunately that was not my experience.
A hotel’s reputation is built on how it treats guests when problems arise, and Hotel Aspen has failed miserably in that regard. The ongoing struggle to receive a refund has been stressful, time-consuming, and entirely avoidable if proper customer service had been provided.
Based on my experience, I would strongly advise others to think twice before booking here. I am shocked that this property continues to be recommended through Expedia given the level of service I received. Until they improve their customer support and take responsibility for resolving guest issues, I cannot recommend Hotel Aspen to anyone.
One of the worst customer service experiences I have ever had."
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