"The professionalism from the manager to the staff was absolutely horrific! The manager and staff have a comprehensive misunderstanding of how to treat their guests in the hospitality business!
My wife and I stayed at the Ranahan to celebrate my birthday during Memorial Day weekend in Summit County. Unfortunately, our units fire alarm system malfunctioned just before midnight with terrible noise not only for us but also for the other guests in the surrounding units. The fire alarm system continued to malfunction for at least another five times while my wife was present in the unit.
We were told to remove our belongings from the unit. The extremely inept staff member on duty in charge of the front desk was incapable of thinking on his feet! We were told by the staff member that the Ranahan did not have any alternative which we could move to for the evening. The staff member failed to contact any of the other Hyatt Vacation Clubs in the area to check for possible availability (i.e., Breckenridge and Beaver Creek locations). I requested a supervisor only to be told that he/she could not be reached. The staff member didn't even offer to check for other lodging facilities in the area. He admitted that he was not given any authority to charge a credit card for our needed alternative lodging.
I requested that the manager give me a call. That did not happen until Thursday with an offer to reimburse our resort fees. How kind and understanding of the manager?!!! AVOID!"
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