Southern Ontario hotel rooms a the Executive Hotels & Resorts

"Staff were overall really nice, the property is getting a little run down and a little grimey... "

"Tout était parfait"

"The staff asked us to return after an hour to check in to avoid additional $50. We came back after an hour and spoke to a different staff. The staff was pouting and told us to come back again after an hour! We told he the conversation we had earlier and she decided to then help us check in when we told her that…still pouting, not accommodating and told us that they might not have a room clean for us but he handed us the keycard anyways after checking us in."

"The hotel overall is quite nice. I was happy with the accessibility of the property, the cleanliness and the staff. I was surprised with the lack of options of cocktails at the bars. The hotel was kind of like a resort in that the wifi only works in main lobby areas. The parking was covered and easy to get to. I enjoy seeing the horse races from the room! "

"Not much to like"

"There should be bars or rails in the shower for safety. The kitchen amenities need refreshing. Not enough cutlery etc, and very poor quality. The living room area could use some colour - it is very sterile in appearance. "

"Coldest room we've ever stayed in! Did receive extra blankets and then a portable heater but even with the thermostat set to 30C cold wind blew in from a loose door adjacent to an old balcony.Bathroom facilities were quite old and the hairdryer failed on our last morning. Breakfast was OK and most of the staff apologetic but we will never stay in the Chelsea Hotel again!"

"Had a great time, was near everything I wanted to do"

"We didn’t partake in the food options, but initially we thought the room was clean. Second night we found a full ant colony on our floor. There were hundreds of them. Their remedy at the time which was only verbal from the from desk was that our last night ( which we found the ants) would be free and the previous night would be discounted. Come check out, neither of that happened. The front desk stated because this was booked through Expedia they couldn’t do anything but waive the $20/ parking fee. I explained what the night staff had told us, and he was only willing to give me a discount on the last night because we had gotten an upgrade??? To a room with a balcony ?? Me and my daughter left feeling as if our situation was not at all important to the hotel, and that it wasn’t any sort of big deal. Mind you this all happened at 7-8pm, so it would have been very difficult for us to find another hotel. Of note: our “upgraded room” had mould in the shower. This was extremely poor communication between staff. - for verification of the said ant colony, we were able to get two videos showing at length the amount of ants in the room. In fact the evening staff member asked that I airdrop it to his phone. "