"Before you book a stay at this Hampton Inn, please do a Google review of this General Manager, James Hodges. His ego was on full display before I even arrived at the hotel, when I simply called to inquire about the courtesy shuttle and the ego never stopped. Any question came off as an inconvenience to his time. His night team reflects his poor personality. I have been using Hotels.com for over 15 years and have 80+ bookings with them. This is the first and only time I felt a need to reach out to them to let them know of the poor customer service we were receiving. Too many issues to mention, but here is one that will show you the type of person you can expect. On a shuttle ride to the train station with me and my family, GM James Hodges was our driver. As I always do anytime we get into a vehicle, I confirm with my two boys that they have buckled in. On this day when I asked, my 9 year old said he was having trouble buckling in. Most human drivers would have stopped to ensure everyone was buckled in, not this guy! He just kept on going. Luckily my son was able to get his seatbelt buckled shortly after saying he was having trouble. Just an fyi, the pool is closed and has been for months. PLEASE read the reviews on Google before booking this hotel. There are 2 other hotels in the same plaza for essentially the same price. You should not have to deal with this tyrant."
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