Luxury Hotels in Southern Highlands, New South Wales

"Room was fine lobby bathroom dirty"

"We booked an executive king room which we expected and we’re quite disappointed with the room being on level 4 which was the lowest level for this room with outlook directly into units opposite and only slither of ocean view and no views over the district so beware of this. We were advised to check when breakfast would not be busy to attend then, we got it off we got to breakfast around 7:15an and was pretty quite with heaps of tables available. Unfortunately the buffet breakfast was the icing on the cake as we found a thick dark black hair which looked like pubic hair in the mushrooms, which was very much a turn off. They took out room number and offered a free coffee which we accepted. Upon checkout we advised the front desk manager Bushra of our experience who we feel was not empathetic and said she can’t do anything as we paid through Expedia and breakfast was free as an Autumn promotion. We felt like we were being blamed rather than the hotel accepting any responsibility and apologising. She argued that the breakfast was included and we needed to ask for a better room. We had to reiterate it was not actually included and was a paid upgrade for through Expedia, after showing her the booking system she finally said she would refund the breakfast which was absolutely the least they could do and more acceptable than saying they can do nothing as we booked through Expedia which seemed like an excuse. Overall disappointing experience."

"beautiful beach view and wonderful hotel"

"Rooms were spacious and clean, however there were stains on the couch, and there's no aircon in the bedroom which was not ideal with kids."

"A very unique hotel, old but very gracious"

"Room was very small with creaky floors and very noisy overall. Elm balcony room has a shared balcony which wasn’t specified so I had people talking and hanging outside my room and could see inside my room. This is expensive hotel and I would have expected better rooms but given it’s and old building I guess that’s too be expected. Overpriced for what it is. Staff and service were excellent so that was positive. "

"Lovely place to stay. Very convenient when visiting the Southern Highlands."

"Excellent location, spacious room and comfortable bed. I was on the ground floor opposite the conference room which was being used, it was very noisy especially early in the morning. Limited room service was a bit disappointing but there is a restaurant onsite. Hotel is very dark with a medieval theme. Bit outdated and could use a refresh. Otherwise nice place to stay that is very convenient. "