Southern Gulf Islands hotel rooms a the Fairmont

"coffee was great thats we had"

"I booked two rooms they were ridiculously distanced from each other. I tried to get information on the rooms before arriving and no one seemed to have any answers, i would have changed rooms had i known. Check in took a very long time despite doing the online check in and again there was little property knowledge to answer questions. It was frustrating and lowered our experience. There were three people checking people in at the front desk, all three seemed to be in training because only one person was overseeing the checkins and therefore spread very thinly because all staff greatly depended on her assistance. The online pictures of the 2 bedroom hotel room was very different than the real version. The food in the restaurant was average. The restaurant servers were good. I don’t know if this was normal for this hotel or just a training period for staff. The hotel is very broken up in different sections with long corridors. There needs to be a clearer floor plan with distict names for each section showing the proximity to amenities. I wouldn't book again unless i was attending an event that took place in the hotel again. On arrival the staff had no knowledge of where the event was to be held and said i would need to ask the morning of the event. For people with limited mobility it made the entire 3 days very challenging. Both toilets in the 2 bedroom suite could barely flush. After hearing an abundance of sirens we realized this hotel is right by the hospital. Great view."

"Their breakfast was great overall. The muffin was a lil dry but the bacon, eggs and pancakes were delicious. The bed was also comfortable which made the stay nice and relaxing. "

"Didnt use pool not in season but emenities were wonderful"

"Clean room & friendly staff"

"Yes"

"Front staff were pleasant. The room was clean and quiet."

"Close to airport Was perfect for us"

"Room was nice, bed was comfortable. Staff very helpful. Above and beyond service to help us after check out when we’d left behind items. No on site laundry. "