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"Front desk staff didn’t extend good customer service. Simple smile would have been better after a long drive"

"We were disappointed in the front desk staff and the valet staff. After our first night (at 9:00 am) we asked for fresh towels (spilled coffee) and another roll of toilet paper (only provided 1 and we were already out). They said it would be brought to us shortly. We left and came back about 2:00 pm. No towels...no toilet paper. Called front desk and they brought it. Later that day we were trying to rest in our room but they started sawing with a very loud saw next door to us. I know sometimes maintenance must be done but I guess it was just poor timing. When we were checking out I requested my car. Even got a message back saying the staff was hurrying to get it. We went outside and sate on the bench and waited. Valet staff never came over to see if we need assistance...they did not say anything to us at all. Finally after 20 minutes my husband walked over and asked about our car...they stated they did not know we needed it even thought we got the automated message that they were already getting it. Mind you it was not busy it was 7:00 am. They brought the car around and we left. We decided then that was our last stay at the Menger."

"Very convenient location. Just a few steps around the corner and you're at the downtown horseshoe bend area of the river. There is a city parking lot next door if you don't want to do the hotel valet. The view from the riverview room was a bit limited. You really have to get around the corner to get to the more scenic area. The restaurant downstairs was nice and more reasonably priced compared to other restaurants in the area."

"We really enjoyed our stay. We loved the tortilla and guacamole classes. The staff were friendly and helpful. It’s a beautiful property with a lot to do."

"It's location at the Celena bridge is great!"

"Good"

"Pk"

"Great visit"

"Wonderful hotel"