"Chose this hotel because of its proximity to Grant Park (location was biggest plus). Check in was easy. Interactions with staff were not great. One example: Attempted to order room service following the directions on in room tablet. They took my order initially; however, an hour later hadn’t received food. Called down and was told that room service was not occurring anymore and was hung up on. Called again and was told they were under staffed.
All that said, if you get city view, the view was amazing and I got to see Navy Pier fireworks from room. However, I would not stay again."