6/10 Okay
Vincenzo, HUNTINGTON STATION
Traveled with family
Jun 21, 2024
Disliked: Staff & service
Fancy-ish hotel with horrible rooms. The bed was too soft, the pillows too thick, the drawer of the night table was full of garbage and had not been cleaned, no place to hang a towel in the bathroom, breakfast was meh with coffee and capuccino made by an automatic machine not a barista...
Very expensive hotel that didn't provide even a complimentary bottle of water. When I arrived in my room I found "complimentary" cookies - were the dry pastries offered to force you to open and drink a small bottle of water for the cost of 3 euros?
I notified the desk about the dirty night table. You'd expect an apology, perhaps a bottle of water on the house... nope, nada.
Employees were rude, too. I thought I had left my key at the desk walking out of the hotel because it's something I always do. When I got back at night I approached the desk saying my name and the room number. The porter replied "And what do you want from me? (E cosa vorrebbe da me)?"
Trust me, he wasn't funny.
For the money I spent, I would have expected better service.
Vincenzo
Stayed 1 night in Jun 2024