Smolan Hotels

"Was under construction the handicapped door blocked by workers trailet and my mother handicapoed elevator was not woorking due to this we were not told of the fact and needed a handicapped accesiable room. Unfortunately it was a bad struggle for both me and my mother as i am handicapped as well "

"Just had coffee"

"Breakfast was great, front desk staff was not particularly helpful and the pool was freezing. This was important especially traveling with children."

"Parking was available and we didn’t have a meal in the property."

"Didn't try the breakfast"

"Pool closed No toiletries Hotel is run down Staff was super nice Location was great "

"Good breakfast. Convenient. Comfortable bed."

"Coffee and breakfast were not free, and it only had a Starbucks with very limited hours. The pool and hot tub were closed for repair. Out room was dirty and dated, and the bathroom had hair and hair balls in the shower. We rented this hotel for the pool and hot tub so that was very disappointing. It was $150 per night, I would’ve rather stayed at The Hampton Inn next door. "

"I chose this hotel after reviewing it online, particularly because of the pool area, which looked like a great feature for my three kids who were traveling with me. Unfortunately, the experience did not meet expectations. Upon arrival, I was required to pay a room deposit that was not disclosed anywhere on the website. That was frustrating, but I moved forward with the stay. We planned to use the pool during our second night, only to find that it was out of service. While the hot tub was still operational, that wasn’t a suitable substitute for young kids who were specifically looking forward to the pool. Since we were staying for four nights, I decided to address the issue at checkout, hoping for a reasonable resolution. When I spoke with the manager, I was told that I should have mentioned it earlier and could have been refunded and left. That response was disappointing. Suggesting that I should have uprooted my family mid-stay due to a maintenance issue on the hotel’s end is not a reasonable solution. Beyond the pool, there were several maintenance and quality concerns throughout the room. The bathroom flooring was coming up, and the bathroom door was delaminating and falling apart. The refrigerator did not have a proper freezer, though items would freeze if the temperature was set to maximum. Additionally, the website advertised a continental breakfast that included items like eggs and bacon. However, during our stay, breakfast options were limited. "