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"The room was clean. The breakfast was good. Housekeeping did not occur one day, and although the hotel rectified the problem quickly, there was one person at the reception desk that seemed to wish to blame us for the problem. The coffeemaker in the room did not work correctly, and was not replaced even after we informed the staff about the problem. We were a little worried we would run out of toilet paper before the end of our stay. "

"A perfect hotel if you’re staying in Central Milan. Staff are very helpful and friendly! I highly recommend IH hotel!"

"First I will say the staff we met were lovely. However very disappointed with our stay, we don’t usually pay extra for a more luxury style hotel with the amenities and standard offered but won’t be staying again. Rooms advertised as sound proof which they are not, we heard everything upstairs, in the hall and even people’s morning alarms which even in a basic hotel room you shouldn’t hear. A private tub was promised which was no where to be seen. We got a room with a ‘private balcony’ the grates between balconies were see through so not private didn’t feel comfortable to open the blinds as would have been seen by others. The room was dirty the sheets had marks on and there was quite a bit of mould in the shower. The a/c unit didn’t work either. Finally as a comment to improve would have liked an extra lock on the door rather than just the key card one as any employee could walk in with swipe access, most hotels have a second lock we can put on for safety. Really disappointed as was looking forward to lots promised, we feel a partial refund or compensation would be fair as this is not up to the standard advertised at all. "

"No breakfast, no room service."

"The breakfast buffet was excellent. "

"Excellent service"

"Excellent hotel in an excellent location. "

"We had a pleasant stay. The room was comfortable and the bed was very good. The shower was powerful and warm but didn’t work properly and sprayed water everywhere, leaving the whole bathroom floor soaking. The room was also very warm with no air conditioning, so we had to keep the window open. Being close to the station meant it was very noisy at night, which made it harder to sleep. However, the hotel’s location is great for travelling as it is a 5 minute walk to the central station and metro! Breakfast was available, but the selection was quite limited, so we didn’t use it much. The luggage storage option was very useful on the day of check out:) "

"It was adequate. I expected freshly fried or freshly prepared eggs. They also clear the area very quickly. The croissant could have been bigger "