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voco Orchard Singapore, an IHG Hotel (SG Clean)

Photo gallery for voco Orchard Singapore, an IHG Hotel (SG Clean)

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Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas
Premium bedding, down comforters, minibar, in-room safe
Presidential Suite | Premium bedding, down comforters, minibar, in-room safe

Overview of voco Orchard Singapore, an IHG Hotel (SG Clean)

voco Orchard Singapore, an IHG Hotel (SG Clean)

5-star property

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
581 Orchard Road, Singapore, 238883

Explore the area

    Room options

    About this area

    Singapore

    Located in Orchard neighborhood, voco Orchard Singapore, an IHG Hotel (SG Clean) is connected to a shopping center. ION Orchard and Orchard Road are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Singapore Botanic Gardens and Universal Studios Singapore. Traveling with kids? Consider National Orchid Garden and Singapore Flyer.

    Getting around

    • Orchard Station - 5 min walk
    • JB Sentral - 40 min drive
    • Singapore Changi Airport (SIN) - 29 min drive

    About this property

    voco Orchard Singapore, an IHG Hotel (SG Clean)

    5-star luxury hotel revitalized in 2017 and located in the heart of Orchard
    Consider a stay at voco Orchard Singapore, an IHG Hotel (SG Clean) and take advantage of a roundtrip airport shuttle, a poolside bar, and a rooftop terrace. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature American cuisine and a poolside location. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as an art gallery on site and a shopping mall on site.
    Other perks include:
    • An outdoor pool and a children's pool, with free cabanas, sun loungers, and pool umbrellas
    • Free self parking, plus valet parking (surcharge)
    • Buffet breakfast (surcharge), limo/town car service, and luggage storage
    • A porter/bellhop, concierge services, and a front desk safe
    • Guest reviews speak highly of the helpful staff and proximity to shopping
    Room features
    All 423 rooms have comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the comfortable rooms at the property.
    More conveniences in all rooms include:
    • Childcare services and free infant beds
    • Down comforters and rollaway/extra beds (surcharge)
    • Bathrooms with rainfall showers and designer toiletries
    • 29-inch TVs with premium channels
    • Wardrobes/closets, refrigerators, and coffee/tea makers

    Languages

    Chinese (Mandarin), English, German, Hindi, Italian, Japanese, Korean, Malay, Thai

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows regional cleaning and disinfection practices of SG Clean (Singapore)

    Social distancing

    Contactless check-in and check-out
    Protective shields in place at main contact areas
    Guest accommodations are accessible via mobile device
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks available
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi and wired Internet
    • In-room WiFi speed: 50+ Mbps
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Onsite parking available only on request
    • Free secured self parking on site
    • Secured valet parking on site (SGD 12 per day)
    • Limited onsite parking
    • 24-hour roundtrip airport shuttle (surcharge)
    • Airport shuttle on request
    • Limo/town car service

    Food and drink

    • Buffet breakfast available for a fee daily 6 AM–10:30 AM: SGD 44.46 for adults and SGD 22.23 for children
    • 4 restaurants and 1 coffee shop/cafe
    • 1 poolside bar and 1 bar
    • Room service available
    • Coffee/tea in common area(s)

    Restaurants on site

    • Opus Bar & Grill
    • Il Cielo
    • Iggy's
    • D9 Cakery

    Things to do

    • Art gallery
    • Children's pool
    • Designer stores
    • Fitness center
    • Outdoor pool
    • Shopping mall
    • Shopping
    • Spa services

    Family friendly

    • Babysitting (surcharge)
    • Children's pool
    • Free cribs/infant beds
    • In-room child care (surcharge)
    • Laundry facilities
    • Outdoor pool
    • Refrigerator
    • Rollaway/extra beds (surcharge)
    • Snack bar/deli
    • Soundproofed rooms

    Conveniences

    • Ballroom
    • Banquet hall
    • Elevator
    • Front-desk safe
    • Water dispenser

    Guest services

    • 24-hour front desk
    • Change of bedsheets (on request)
    • Change of towels (on request)
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Turndown service
    • Wedding services

    Business services

    • Conference space (23203 square feet)
    • Meeting rooms - 17

    Outdoors

    • Free pool cabanas
    • Garden
    • Pool sun loungers
    • Pool umbrellas
    • Rooftop terrace

    Spa

    • 2 treatment rooms
    • Massages
    • Massage/treatment rooms

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Accessible bathroom (select rooms)
    • Bathroom emergency pull cord
    • Grab bar near toilet
    • In-room accessibility
    • Low-height counter and sink
    • Raised toilet seat
    • Visual alarms in hallways
    • Well-lit path to entrance
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible lounge
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible path to elevator
    • Wheelchair-accessible public washroom
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible restaurant
    • Wheelchairs available on site

    More

    • Couples dining
    • Designated smoking areas (fines apply)
    • Renovated entire property - January 2017
    • Water dispenser

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Bed sheets
    • Blackout drapes/curtains
    • Down comforter
    • Free cribs/infant beds
    • Premium bedding
    • Rollaway/extra beds (surcharge)

    Bathroom

    • Bathrobes
    • Bathtub or shower
    • Deep soaking bathtub
    • Designer toiletries
    • Hair dryer
    • Private bathroom
    • Rainfall showerhead
    • Shampoo
    • Soap
    • Toilet paper
    • Towels
    • Toothbrush and toothpaste (on request)

    Entertainment

    • 29-inch TV
    • Cable channels
    • Premium channels

    Food and drink

    • Champagne service
    • Coffee/tea maker
    • Free bottled water
    • Minibar
    • Refrigerator

    More

    • Connecting rooms available
    • Desk
    • Desk chair
    • Energy-saving features in guestrooms
    • Iron/ironing board
    • Laptop-compatible safe
    • Laptop-friendly workspace
    • Mobile key entry
    • Phone
    • Restaurant dining guide
    • Slippers
    • Soundproofing
    • Turndown service

    See similar properties

    Policies

    Check-in

    Check-in from 3:00 PM - anytime
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Express check-out

    Special check-in instructions

    This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    Front desk staff will greet guests on arrival
    Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

    Renovations and closures

    The following facilities or services will be unavailable from January 25 2022 to December 31 2022 (dates subject to change):
    • Spa/Beauty services

    Access methods

    Staffed front desk

    Pets

    No pets or service animals allowed

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are available for SGD 70.0 per night
    Free cribs are available on request at the property

    Property payment types

    Important information

    Optional extras

    • Fee for buffet breakfast: SGD 44.46 for adults and SGD 22.23 for children (approximately)
    • Airport shuttle fee: SGD 90.95 per vehicle (one way)
    • Secured valet parking fee: SGD 12 per day
    • Rollaway bed fee: SGD 70.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Guests must contact this property in advance to reserve onsite parking
    This property accepts credit cards, debit cards, and cash
    Noise-free guestrooms cannot be guaranteed
    Safety features at this property include a smoke detector and a security system
    Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    We should mention

    Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    Only registered guests are allowed in the guestrooms
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
    No pets and no service animals are allowed at this property
    Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

    Property is also known as

    Hilton Hotel Singapore
    Hilton Singapore
    Singapore Hilton
    Hilton International Singapore
    Hilton Singapore Hotel Singapore
    Singapore Hilton International
    Hilton Singapore Hotel
    Hilton Singapore
    Hilton Singapore (SG Clean)
    Voco Orchard Singapore an IHG Hotel

    Frequently asked questions

    Does voco Orchard Singapore, an IHG Hotel (SG Clean) have a pool?

    Yes, this property has an outdoor pool and a children's pool.

    How much does it cost to stay at voco Orchard Singapore, an IHG Hotel (SG Clean)?

    As of Oct 3, 2022, prices found for a 1-night stay for 2 adults at voco Orchard Singapore, an IHG Hotel (SG Clean) on Oct 29, 2022 start from P 12,136.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

    Is voco Orchard Singapore, an IHG Hotel (SG Clean) pet-friendly?

    No, pets are not allowed at this property.

    How much is parking at voco Orchard Singapore, an IHG Hotel (SG Clean)?

    Self parking is free at this property.

    What time is check-in at voco Orchard Singapore, an IHG Hotel (SG Clean)?

    Check-in is from 3:00 PM - anytime.

    What time is check-out at voco Orchard Singapore, an IHG Hotel (SG Clean)?

    Check-out is at noon.

    Does voco Orchard Singapore, an IHG Hotel (SG Clean) provide a shuttle to the airport?

    Yes, there's an airport shuttle that runs on request. A fee of SGD 90.95 per vehicle applies.

    Where is voco Orchard Singapore, an IHG Hotel (SG Clean) located?

    This family-friendly Singapore hotel is located in the entertainment district, within a 5-minute walk of Orchard Road and ION Orchard. Singapore Botanic Gardens and National Museum of Singapore are also within 2 mi (3 km). Orchard Station is only a 5-minute walk and Somerset Station is 16 minutes.

    Overall score and ratings

    4.0

    Very Good

    Rating 5 - Excellent. 9 out of 30 reviews
    5 - Excellent 30%
    Rating 4 - Good. 13 out of 30 reviews
    4 - Good 43%
    Rating 3 - Okay. 7 out of 30 reviews
    3 - Okay 23%
    Rating 2 - Poor. 1 out of 30 reviews
    2 - Poor 3%
    Rating 1 - Terrible. 0 out of 30 reviews
    1 - Terrible 0%

    4.2/5

    Cleanliness

    4.2/5

    Staff & service

    4.0/5

    Amenities

    3.8/5

    Property conditions & facilities

    4.1/5

    Eco-friendliness

    5/5 Excellent

    Pradeep
    Traveled with family and small children
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    I think the hotel and its staff were really fantastic. Everyone who touched us during our stay made a difference to us and made our stay a very pleasant one. The location of the hotel is really convenient. The rooms were large and bright. There were two things the hotel could do better with: 1. Instal health faucets 2. Have better salt dispensers on the table in their restaurant. Thank you once again for making our stay a comfortable and memorable one. Pradeep Narayanan
    Stayed 7 nights in Sep 2022

    5/5 Excellent

    Esmond
    Business traveler
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Great location. Great service. Very comfortable bed!
    Stayed 4 nights in Sep 2022

    5/5 Excellent

    Maurice
    Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Just a very nice property in an excellent location. The rooms are large and quite comfortable, with good wifi and an adequate workstation for your computer. Breakfast is excellent!
    Stayed 14 nights in Jul 2022

    5/5 Excellent

    Tonya Jermica
    Traveled with family and small children, Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    I absolutely loved the voco Orchard Singapore. From the moment we arrived, we were treated with the highest regards. We were met by Megan who provided the warmest welcoming. This was also mimicked by Walid (manager), Indra (housekeeping), and Vivian (hostess) just to name a few. The hotel was conveniently located in the Orchard Shopping District and a minutes walks to transportation (buses and MRT). I cannot express how much I enjoyed my stay. Thank you for welcoming us just like family. ~The Billips Family
    Stayed 7 nights in Jun 2022

    3/5 Okay

    Thomas
    Business traveler
    Liked: Cleanliness
    Good location but tired hotel.
    Good location, tired hotel. Not changed since it’s acquisition from Hilton Group. Rooms are shabby in need of a make over & repaint. Bathroom small & dated. Swimming pool is small not accessible by lift but stairs. Poor facilities & no pool side service.
    Stayed 5 nights in Jun 2022

    3/5 Okay

    Ubin
    Stayed 4 nights in Jun 2022

    4/5 Good

    Devan
    Stayed 10 nights in May 2022

    3/5 Okay

    Anthony
    Disliked: Cleanliness, property conditions & facilities, room comfort
    Bad water pressure
    This is the old Hilton on Orchard Rd rebranded. Worst think is water pressure and temperature. Impossible to get a strong hot shower. Won’t stay here again.
    Stayed 3 nights in May 2022

    3/5 Okay

    Vijay, Sharjah
    Business traveler
    Liked: Cleanliness, staff & service
    The quality of breakfast buffet for vegetarians is limited - as an International place (Singapore) I would have expected more options / range for vegetarian / vegan options
    Stayed 3 nights in May 2022

    3/5 Okay

    Annuja Nair
    Traveled with family and small children
    Liked: Amenities, property conditions & facilities
    Disliked: Cleanliness
    Great location, easy transport links all over Singapore nearby. Lovely lobby, ample dining area for breakfast. A fairly good breakfast served. Check-in/front desk staff were friendly and helpful. Strangely through, I did ask concierge if there was an airport pick/up drop-off service and he said no...but the website says there is...so fix this Voco. Also, the staff in the dining area were rushed off their feet while we were there as the govt stipulated no buffets for breakfast - some staff were very surly (Chinese staff especially) while others were accommodating and apologetic regarding long wait times (no longer an issue as from the 1st May, buffets are back). The pool is small, not too scenic and it got crowded quickly so we didn't spend much time there. Rooms are a good size, for a city hotel, tastefully decorated and comes with a glass desk which was a good size too. We had a nice view of the city skyline from our room. The biggest gripe I have with the voco is the housekeeping...we were there 4 nights and our bed was only made once, and even that was just pulling the covers over. They did come in daily to refill the water bottles, clear our the rubbish bins, but not much else. This could be improved a lot Voco.
    Stayed 4 nights in Apr 2022