4/10 Poor
Habeeba
Traveled with family and small children
Jan 12, 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want comfort and ease then this is not the hotel for you. I don’t normally book 5 star hotels but when I do, I expect a different/better level of service and room. The rooms are small. We stayed only 2 nights and one of the nights the aircon wasn’t working. They came to check and the filter was so packed with dust, I am surprised they didn’t fix it sooner. The concierge was very uninformed about their own hotel, could not answer simple questions and gave me wrong answers which really ruined my stay. I ordered breakfast in room and they asked me if I had any dietary restrictions to which I said yes vegetarian only. They delivered the food with bacon bits hidden under the potatoes. Not 5 star quality at all. In fact this has never happened to me at a 3 star or 2 star hotel even. To think I paid $700 a night for this. I cringe at that. Honestly, my experience with Capitol Kempinski has ruined my visit to Singapore. Don’t think I will be wanting to come back after the stupidity I saw at this 3 star hotel pretending to be a 5 star hotel. Be sure to check out the pool. It’s so tiny, has no view and only about 4 lounge chairs. What a waste.