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JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Photo gallery for JEN Singapore Orchardgateway by Shangri-La (SG Clean)

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Outdoor pool, open 6:00 AM to 11:00 PM, free cabanas, pool umbrellas
Outdoor pool, open 6:00 AM to 11:00 PM, free cabanas, pool umbrellas
Outdoor pool, open 6:00 AM to 11:00 PM, free cabanas, pool umbrellas
Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Overview of JEN Singapore Orchardgateway by Shangri-La (SG Clean)

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

4.0 star property

4.6/5 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
277 Orchard Road, Singapore, 238858

Explore the area

  • Popular LocationLucky Plaza10 min walk
  • Popular LocationFort Canning Park14 min walk
  • Popular LocationRobertson Quay16 min walk
  • AirportSingapore (SIN-Changi)29 min drive

Room options

About this area

Singapore

Located in Orchard neighborhood, JEN Singapore Orchardgateway by Shangri-La (SG Clean) is connected to a shopping center. National Museum of Singapore and Peranakan Museum are cultural highlights, and travelers looking to shop may want to visit Orchard Central. Looking to enjoy an event or a game while in town? See what's happening at Singapore National Stadium or Singapore Indoor Stadium.

What's nearby

  • Orchard Central - 4 min walk
  • Lucky Plaza - 10 min walk
  • ION Orchard - 12 min walk
  • Fort Canning Park - 14 min walk
  • Robertson Quay - 16 min walk

Getting around

  • Somerset Station - 1 min walk
  • JB Sentral - 43 min drive
  • Singapore Changi Airport (SIN) - 28 min drive

About this property

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

4-star hotel in the heart of Orchard
Orchard Road is located near JEN Singapore Orchardgateway by Shangri-La (SG Clean), which provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. For some rest and relaxation, visit the hot tub. The onsite restaurant, Makan at Jen, features international cuisine and brunch. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
Other perks include:
  • Swimming pool with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), an outdoor pool, and a vending machine
  • Express check-in, a front desk safe, and express check-out
  • Guest reviews say great things the family-friendly amenities, bar, and overall value
Room features
All 499 rooms have comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 40-inch flat-screen TVs with cable channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of SG Clean (Singapore)
Follows standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: SGD 41.20 for adults and SGD 20.60 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Makan at Jen
  • Bay Watch at Jen
  • Lounge at Jen

Things to do

  • 24-hour health club
  • Outdoor pool
  • Spa tub

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Computer station
  • Conference space (452 square feet)
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

92% of travelers were happy with check-in
Check-in time starts at 3:00 PM
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 105.93 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: SGD 41.20 for adults and SGD 20.60 for children (approximately)
  • Rollaway bed fee: SGD 105.93 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La
JEN Singapore Orchardgateway by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri La
JEN Singapore Orchardgateway by Shangri-La (SG Clean) Hotel
JEN Singapore Orchardgateway by Shangri-La (SG Clean) Singapore

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La (SG Clean) have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–11:00 PM.

Is JEN Singapore Orchardgateway by Shangri-La (SG Clean) pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?

Self parking is free at this property.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?

Check-in begins at 3:00 PM.

What time is check-out at JEN Singapore Orchardgateway by Shangri-La (SG Clean)?

Check-out is at noon.

Where is JEN Singapore Orchardgateway by Shangri-La (SG Clean) located?

Located in Orchard, this hotel is within 1 mi (2 km) of Orchard Central, National Museum of Singapore, and Peranakan Museum. Somerset Station is only a 2-minute walk and Dhoby Ghaut Station is 10 minutes.

Can I cancel my reservation for free at JEN Singapore Orchardgateway by Shangri-La (SG Clean) and receive a full refund?

Yes, JEN Singapore Orchardgateway by Shangri-La (SG Clean) offers free cancellation on select room rates, because flexibility matters! Please refer to JEN Singapore Orchardgateway by Shangri-La (SG Clean) cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 662 out of 1000 reviews
5 - Excellent 66%
Rating 4 - Good. 280 out of 1000 reviews
4 - Good 28%
Rating 3 - Okay. 31 out of 1000 reviews
3 - Okay 3%
Rating 2 - Poor. 17 out of 1000 reviews
2 - Poor 2%
Rating 1 - Terrible. 10 out of 1000 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Irene Rose
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a very clean hotel. The morning brekki was very good, the staff are extremely professional. I will defiantly stay here again.
Stayed 5 nights in Sep 2022

4/5 Good

Mageswari
Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
When we checked in, there was a used dental floss on the carpet. Our duvet cover was torn. We informed housekeeping and they cleared it when we stepped out to use the pool. The rooftop bar near the pool had friendly staff. Front desk Sathia was friendly and professional too.
Stayed 1 night in Sep 2022

5/5 Excellent

Chee siong
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly
Stayed 3 nights in Aug 2022

5/5 Excellent

Ryan
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nicely appointed hotel in a great location for a stay in Singapore. The bed and pillows were comfortable and the room had adequate space for my things. Quality Toto bathroom fittings are a nice touch. Note the Lobby for this hotel is located on the 10th floor and you’ll need to use two separate elevators each time you enter or leave the hotel, which may frustrate some. The adjoining Orchard Gateway shopping centre features a 24hr Donki store (Japanese discount variety chain) and is close to a 7-Eleven convenience store meaning late night last minute purchases are not an issue. There is a taxi rank right out front and a parking lot next door. Very easy access for taxi or ride share. Just about everything you’d want is within a short distance. I personally used the Grab app for my ride sharing every day and never had a problem with the cost or wait times. Overall, I will happily stay here again in future.
Stayed 2 nights in Aug 2022

5/5 Excellent

Kian Wee
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2022

4/5 Good

Elena Simeonova
Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room smells not really well.
Stayed 5 nights in Aug 2022

4/5 Good

Kwun Kwan
Liked: Cleanliness, staff & service
The good thing about this property is the convenient of the location. Basically you are 5 mins away from the metro and walking distance to orchid road. The room design is less satisfying and basic. Nonetheless, the room was clean . Staff is friendly in the hotel.
Stayed 2 nights in Aug 2022

5/5 Excellent

Judith
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel above a very large shopping center.
Stayed 3 nights in Aug 2022

3/5 Okay

Kay
Traveled with partner
Very basic, okay. Rooms smelt quite damp. Didn’t feel like a 5 star hotel. Pool overcrowded due to letting general public in! Vending machines, felt like a 3 star. Impersonal feeling. Clean and close to shops.
Stayed 3 nights in Aug 2022

4/5 Good

Javed
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and very helpful. Hotel is on spot with ease access to all major shopping centres. Overall, I strongly recommend for families with kids
Stayed 2 nights in Aug 2022