4/10 Poor
Rose
Traveled with partner
Jul 21, 2024
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
We arrived for a day in Singapore after 35 hours of travel. We decided to try the Four Seasons hotel. I had e-mail conversations with the hotel guest relations, as through Expedia, as I couldn’t book directly through the hotel. I was told that I should have booked an extra day as we arrived at 8:00 am to the hotel and check in is 3:00 pm. I explained upon our return, we’d be at the hotel for a maximum of 7 hours, so they’d more than make up the difference by giving us a room sooner. I also told her every other hotel in Singapore had been gracious about letting us have a room earlier. We arrived and they gave us a room. It was very moldy upon entrance. It hadn’t been used for a while and the air conditioning hadn’t been on. The shower was quite moldy, too. We left very early for Flores Island. On the plane, my husband realized he’d left his very costly platinum and black pearl, vario necklace on the table or on the stand under the TV. As soon as we were able, we contacted the hotel. After checking, they said it wasn’t there. When told the value, the manager became involved. He asked for photos with it on my husband. He suggested it fell off. It has no clasp. Everything deflected from the possibility that one of his staff could have taken it. There were only 2 people that could have done it, the person making sure we hadn’t stolen or the cleaner. We asked about security cameras. It was too grainy to see anything. I'm shocked it could happen at the Four Seasons!
Rose
Stayed 1 night in Jul 2024