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Empress Angkor Resort & Spa

Photo gallery for Empress Angkor Resort & Spa

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View from room
Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated

Overview of Empress Angkor Resort & Spa

VIP Access

Empress Angkor Resort & Spa

5.0 star property

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Free airport shuttle
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Personal protective equipment
  • Social distancing
Map
888 National Road 6, Siem Reap

Explore the area

  • Popular LocationCambodian Cultural Village2 min walk
  • Popular LocationBoxville Siem Reap4 min walk
  • Popular LocationWar Museum Cambodia11 min walk
  • AirportSiem Reap (REP-Siem Reap Intl.)8 min drive

Choose dates to view prices

About this area

Siem Reap

Empress Angkor Resort & Spa is located on a river and in an area with good airport proximity. Angkor Golf Resort and The Happy Ranch Horse Farm are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Pub Street and Boxville Siem Reap. Traveling with kids? Consider Cambodian Cultural Village and ArtBox. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with horse riding, mountain biking, and hiking/biking trails.
Visit our Siem Reap travel guideOpens in a new window
Map

What's nearby

  • Cambodian Cultural Village - 2 min walk
  • Boxville Siem Reap - 4 min walk
  • War Museum Cambodia - 11 min walk
  • Killing Fields Memorial - 5 min drive
  • Angkor Golf Resort - 6 min drive

Getting around

  • Siem Reap Intl. Airport (REP) - 7 min drive

Restaurants

  • Restaurants on site
  • Crown Cafe Restaurant
  • Dynasty Bar

About this property

Empress Angkor Resort & Spa

5-star family-friendly hotel near Angkor Wat
2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas is provided, as well as free self parking, free airport pick-up, and a free shopping center shuttle. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite. All 390 soundproofed rooms provide free WiFi, free wired Internet, and iPod docks. Conveniences include refrigerators and coffee makers, and guests will appreciate thoughtful touches like bathrobes and slippers.
Empress Angkor Resort & Spa offers 390 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 24-inch LCD televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The ryokan bathing area is open from 7:00 AM to 9:00 PM.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Free pick-up airport shuttle from 6:00 AM - 11:00 PM
  • Airport shuttle at scheduled times, on request
  • Free area shuttle up to 3 km
  • Free shopping center shuttle
  • Limo/town car service

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Access to nearby outdoor pool
  • Aerobics classes
  • Bicycle rentals
  • Children's pool
  • Ecotours
  • Fitness center
  • Full-service spa
  • Helicopter/airplane tours
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Access to nearby outdoor pool
  • Children's pool
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English
  • Japanese
  • Khmer

Business services

  • 24-hour business center
  • Computer station
  • Conference center (4478 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - prenatal
  • Massage/treatment rooms
  • Public bath open from 7:00 AM - 9:00 PM
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 24-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

Outdoor space

  • Balcony
  • Yard

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 2:00 PM - 5:00 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Guests must transfer via airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and high chair
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Angkor Empress Hotel
Empress Angkor
Empress Angkor Hotel
Empress Angkor Hotel Siem Reap
Empress Angkor Siem Reap
Empress Hotel Angkor
Empress Angkor Resort Siem Reap
Empress Angkor Resort
Hotel Empress Angkor
Empress Angkor & Spa Siem Reap
Empress Angkor Resort & Spa Hotel
Empress Angkor Resort & Spa Siem Reap
Empress Angkor Resort & Spa Hotel Siem Reap

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 152 out of 312 reviews
5 - Excellent 49%
Rating 4 - Good. 115 out of 312 reviews
4 - Good 37%
Rating 3 - Okay. 30 out of 312 reviews
3 - Okay 10%
Rating 2 - Poor. 5 out of 312 reviews
2 - Poor 2%
Rating 1 - Terrible. 10 out of 312 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, grand looks, large rooms. Internet is awful and for the complimentary breakfast, the same menu repeated for all 5 days. Friendly staff and and nice bar!!
Stayed 5 nights in Dec 2021

3/5 Okay

Traveled with family
Not valuable and not cleanliness
If you come to SiemReap Cambodia, i don't recommend this hotel. First when check-in, they give us a wrong room and after that we asking them to changes. And they change room for us and dirt everywhere.
Stayed 2 nights in Oct 2020

1/5 Terrible

Stayed 1 night in Aug 2020

5/5 Excellent

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were satisfied...with the hospitality and services...
Stayed 2 nights in Aug 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were collected at the airport by very helpful hotel check in staff, the hotel reception is very grand and nothing is too much trouble for the staff. The room was immaculate with crisp white sheets and a huge roll top bath. The room had very efficient air conditioning and bottled water provided daily. The hotel is full of beautiful traditional classic Cambodian furniture and statues. The hotel provides an evening shuttle to town daily and will also book drivers to take you on temple tours.
Stayed 7 nights in Feb 2020